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Maintenance and Service Guide
Compaq Presario 2200 and 2400 Series Computers

MSG Index Product Description Removal & Replacement Illustrated Parts Catalog
Home Troubleshooting Jumper & Switch Information Specifications
Clearing CMOS
Power-On Self Test (POST)
Configuration
Diagnostic error codes
Troubleshooting without diagnostics
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TROUBLESHOOTING

Diagnostic Error Codes (continued)

 

100-xx Processor 800-xx Monochrome video 3200-xx Audio
200-xx Memory 1100-xx Serial 3300-xx CD or DVD
300-xx Keyboard 1200-xx Modem 6600-xx CD or DVD
400-xx Parallel (printer) 1700-xx Hard drive 8600-xx Pointing device interface
500-xx  Monitor 1900-xx     Tape drive
600-xx  Diskette drive 2400-xx   Video

 

Video error codes
Error
Code		 Description Recommended Action
2402-xx Video memory test failed The following steps apply to error codes 2402-xx through 2456-xx:
1 Run Setup.
2 Replace the system board and retest.
2403-xx Video attribute test failed
2404-xx Video character set test failed
2405-xx Video 80 × 25 mode 9 × 14 character cell test failed
2406-xx Video 80 × 25 mode 8 × 8 character cell test failed
2407-xx Video 40 × 25 mode test failed
2408-xx Video 320 × 200 mode color set 0 test failed
2409-xx Video 320 × 200 mode color set 1 test failed
2410-xx Video 640 × 200 mode test failed
2411-xx Video screen memory page test failed
2412-xx Video gray scale test failed
2414-xx Video white screen test failed
2416-xx Video noise pattern test failed
2418-xx ECG/VGC memory test failed
2419-xx ECG/VGC ROM checksum test failed
2420-xx ECG/VGC attribute test failed
2421-xx ECG/VGC 640 × 200 graphics mode test failed
2422-xx ECG/VGC 640 × 350 16-color set test failed
2423-xx ECG/VGC 640 × 350 64-color set test failed
2424-xx ECG/VGC monochrome text mode test failed
2425-xx 640 × 480 graphics test failure
2431-xx 640 × 480 graphics test failure
2432-xx 320 × 200 graphics (256-color mode) test failed
2448-xx Advanced VGA Controller test failed
2451-xx 132-column Advance VGA test failed
2456-xx Advanced VGA 256-Color test failed
2468-xx Advanced VGA BitBLT test The following steps apply to error codes 2468-xx through 2480-xx:
1 Run Setup.
2 Replace the system board and retest.
2477-xx Advanced VGA datapath test
2478-xx Advanced VGA BitBLT test
2480-xx Advanced VGA Linedraw test

 

 

 

Processor error codes
Error code Description Recommended action
101-xx CPU test failed Replace the system board and retest.
102-xx Processor error
1. Run Computer Checkup (TEST) or Setup and retest.
2. Replace the processor and retest.
103-xx DMA controller failed The following step applies to error codes 103-xx through 106-xx:

Replace the system board and retest.
104-xx Interrupt controller failed
105-xx Port error
106-xx Keyboard controller self-test failed
107-xx CMOS RAM test failed The following steps apply to error codes 107-xx through 109-xx:

1. Replace the battery/clock module and retest.
2. Replace system board and retest.
108-xx CMOS interrupt test failed
109-xx CMOS clock test failed
110-xx Programmable timer test failed The following step applies to error codes 110-xx through 113-xx:

Replace the system board and retest.
111-xx Refresh detect test failed
112-xx Speed test failed
113-01 Protected mode test failed
114-xx Speaker test failed 1. Verify the speaker connection.
2. Replace the system board and retest.
199-xx Installed devices test failed 1. Check system configuration.
2. Verify cable connections.
3. Check switch settings.
4. Run Compaq Utilities.
5. Replace the system board and retest.

 

 

Monitor (VGA or flat-panel) error codes
Error
Code		 Description Recommended Action
501-xx Video controller test failed The following step applies to error codes 501-xx through 516-xx:

Replace the system board and retest.
502-xx Video memory test failed
503-xx Video attribute test failed
504-xx Video character set test failed
505-xx Video 80 × 25 mode 9 × 14 character cell test failed
506-xx Video 80 × 25 mode 9 × 14 character cell test failed
507-xx Video 40 × 25 mode test failed
508-xx Video 320 × 200 mode color set 0 test failed
509-xx Video 320 × 200 mode color set 1 test failed
510-xx Video 640 × 200 mode test failed
511-xx Video screen memory page test failed
512-xx Video gray scale test failed
514-xx Video white screen test failed
516-xx Video noise pattern test failed
 
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