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Maintenance and Service Guide
Compaq Presario 2200 and 2412ES, 2416ES Computers

MSG Index Product Description Removal & Replacement Illustrated Parts Catalog
Home Troubleshooting Jumper & Switch Information Specifications

Clearing CMOS
Power-On Self Test (POST)
Configuration
Diagnostic error codes
Troubleshooting without diagnostics
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TROUBLESHOOTING

Diagnostic Error Codes (continued)

 

100-xx Processor 800-xx Monochrome video 3200-xx Audio
200-xx Memory 1100-xx Serial 3300-xx CD or DVD
300-xx Keyboard 1200-xx Modem 6600-xx CD or DVD
400-xx Parallel (printer) 1700-xx Hard drive 8600-xx Pointing device interface
500-xx  Monitor 1900-xx     Tape drive
600-xx  Diskette drive 2400-xx   Video

 

 

Hard drive error codes
Error
Code
Description Recommended Action
1700-xx Hard drive ID types test failed The following steps apply to error codes 1700-xx through 1799-xx:
1 Run Setup and verify drive type.
2 Replace the hard drive signal and power cables and retest.
3 Replace the hard drive and retest.
4 Replace the system board and retest.
1701-xx Hard drive format test failed
1702-xx Hard drive read test failed
1703-xx Hard drive write/read/compare test failed
1704-xx Hard drive random seek test failed
1705-xx Hard drive controller test failed
1706-xx Hard drive ready test failed
1707-xx Hard drive recalibration test failed
1708-xx Hard drive format bad track test failed
1709-xx Hard drive reset controller test failed
1710-xx Hard drive park head test failed
1714-xx Hard drive file write test failed
1715-xx Hard drive head select test failed
1716-xx Hard drive conditional format test failed
1717-xx Hard drive ECC* test failed
1719-xx Hard drive power mode test failed
1719-x Hard drive power mode test failed
1730-x Fixed Disk 0 does not support DMA Mode
1731-x Fixed Disk 1 does not support DMA Mode
1740-x Fixed Disk 0 failed Set Block Mode command
1741-x Fixed Disk 1 failed Set Block Mode command
1750-x Fixed Disk 0 failed Identify command
1751-x Fixed Disk 1 failed Identify command
1760-x Fixed Disk 0 does not support Block Mode
1761-x Fixed Disk 1 does not support Block Mode
1790-x Disk 0 Configuration Error
1792-x Secondary Disk Controller Failure
1799-xx Invalid hard drive type failed
*Error Correction Code

 

 

Tape drive error codes
Error
Code
Description Recommended Action
1900-xx Tape ID failed The following steps apply to error codes 1900-xx through 1906-xx:
1 Replace the tape cartridge and retest.
2 Check and/or replace the signal cable and retest.
3 Replace the tape drive and retest.
4 Replace the system board and retest.
1901-xx Tape servo write failed
1902-xx Tape format failed
1903-xx Tape drive sensor test failed
1904-xx Tape BOT/EOT test failed
1905-xx Tape read test failed
1906-xx Tape write/read/compare failed

 

 

 

 

Pointing device interface error codes
Error
Code
Description Recommended Action
8601-xx Pointing Device Interface test failed 1. Replace with a working pointing device and retest.
2. Replace the system board and retest.

 

 

Audio error codes
Error
Code
Description Recommended Action
3206-xx Audio System Internal Error Replace the system board and retest.

 

 

CD or DVD error codes
Error
Code
Description Recommended Action
3301-xx
3305-xx
66XX-xx
CD or DVD drive read test failed The following steps apply to error codes 3301-xx through 3305-xx and 66XX-xx:
1 Replace the CD or DVD and retest.*
2 Check the jumper settings on the CD or DVD drive.
3 Check and/or replace the power and signal cables and retest.
4 Replace the CD or DVD drive and retest.
5 Replace the backplane.
* Boot to DOS (Command Prompt only) or Windows (Not Safe Mode). Press the CD or DVD drive eject button (located on the front bezel) to eject the CD or DVD and retest.
 
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