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TROUBLESHOOTING Setup and Compaq Utilities
This section explains how to use Setup and
Compaq Utilities which should be accessed in the following instances:
- When a system configuration error is detected during the
Power-On Self-Test (POST)
- To change factory default settings for some of the computer
features
- To change the system configuration, which is sometimes
necessary when you add or remove optional hardware
- To set system configuration features
Click a link below to go to the appropriate subsection:
Preparing the Computer
If you encounter an error condition,
complete these steps before starting problem isolation procedures:
| 1 |
Ensure proper ventilation. The
computer should have a 3-inch (7.6 cm) clearance at the back of the system unit. |
| 2 |
Turn off the computer and
peripheral devices.
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CAUTION: Always ensure that the power is off before
disconnecting or reconnecting the mouse, keyboard, or any other peripheral devices.
Disconnecting or connecting the keyboard or mouse while the unit power is on can damage
the system board. |
| 3 |
Disconnect any peripheral devices
other than the monitor and keyboard. Do not disconnect the printer if you want to test it
or use it to log error messages. |
| 4 |
Install loop-back and terminating
plugs for complete testing. Go back to the top.
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Setup
The Setup utility gives a snapshot of the
computer's hardware configuration, aids in troubleshooting, and sets custom features.
Setup recognizes a new internal component or an external device and automatically
updates the configuration screens. Use the Setup utility to:
- Modify settings for audio, storage, power management,
communications, and input devices
- Get an overall picture of the computer's hardware
configuration
- Verify configuration parameters in determining problems
- Set time and date
Running Setup
To access the Setup utility, turn on the computer
and press the F10 key when the block cursor appears in the upper-right corner of
the screen. The following menu will appear:
NOTE |
The actual menu displayed on your
computer may vary slightly, depending on your configuration. |
Go back to the top.
Compaq Utilities Options - TEST and INSPECT
The Compaq Utilities diagnostics must be run from a
diskette, created as follows:
| 1 |
Insert the QuickRestore CD
into the CD drive. |
| 2 |
From the Windows desktop, click
on Start, then Program, then Windows Explorer. |
| 3 |
Click on the CD drive icon. |
| 4 |
Double-click on the PCdiags folder. |
| 5 |
Insert a diskette in the diskette
drive. |
| 6 |
Double-click on the QRST5.exe icon. |
| 7 |
Press Enter when the
QuickRestore label appears. |
| 8 |
After the CD has completed
copying to the diskette, eject the QuickRestore CD. |
To run Compaq Utilities, put the Compaq Utilities diskette
in the diskette drive and turn on or reboot the computer. The following menu will appear:
Go back to the top.
Computer Checkup (TEST)
Computer Checkup (TEST) is a utility that determines if the
various computer components installed in the system are recognized by the system and
functioning properly. Running TEST after connecting a new device is optional, but
advisable.
TEST helps analyze the system. This information allows the
technician to reproduce the configuration of your computer on another computer for
testing.
To run TEST, complete these six steps:
1 From the Compaq Utilities menu,
select the Computer Checkup (TEST) option.
A Test Option menu is displayed.
2 Select the option to view the
device list.
A list of the installed hardware devices is displayed.
3 Verify that the TEST utility
correctly detected the devices installed.
NOTE |
This utility may not detect all
non-Compaq devices. |
- If the list is correct, select OK.
The Test Option menu is displayed again.
- If the list is incorrect, be sure that any new devices are
installed properly.
4 Select one of the following from
the Test Option menu:
- Quick Check Diagnostics runs a quick, general test on
each device with a minimal number of prompts. If errors occur, they are displayed when the
testing is complete.
- Automatic Diagnostics runs unattended, maximum
testing of each device with minimal prompts. You can choose how many times to run the
tests, to stop on errors, or to print or file a log of errors.
- Prompted Diagnostics allows maximum control over the
device testing process. You can choose attended or unattended testing, decide to stop on
errors, or choose to print or file a log of errors.
IMPORTANT |
Choosing attended testing allows
data-destructive tests. |
| 5 |
Follow the instructions on the screen as the
diagnostic tests are run on the devices. When testing is complete, the Test Option
menu is displayed again. |
6 Exit to the Compaq
Utilities menu.
Go back to the top.
View System Information (INSPECT)
The View System Information (INSPECT) utility provides
information about the system once it has been configured. INSPECT operates with MS-DOS and
provides information about the system operating environment including:
- Contents of the operating system startup files
- Current memory configuration
- ROM version
- Type of processor and coprocessor
- Diskette and hard drives
- Active printer and communications interfaces
- Modem
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