IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

Symptoms - Messages (2140, 2142)

Error Messages/Symptom	FRU/Action
Address Exceeds The Size	1. Enter the correct address.
Of Your Memory.	2. Memory Module
An invalid memory address was entered.	3. System Board
Diagnostics Tests display this message
during the Locate Bad Chips option.
Arithmetic Functions Failed	1. Processor
An error was detected during the CPU Test.	2. System Board
Audio software program invoked	1. Audio amplifier card
but no sound comes out of speakers	2. Cable, jumpers
	3. Sound volume control
	4. Speakers
	5. System board
Audio software program does not	1. System board
initiate in software but CD/DVD-ROM drive
works normally
Base Memory Test Failed	1. Memory Module
An error was detected in base memory.	2. System Board
Blinking Cursor only and machine	1. Factory-Installed Drive Devices
not working normally	2. Diskette drive connection/cable
	3. Diskette drive
	4. System board
Boot Sector Unreadable	1. Hard Disk Drive
A boot sector read error was	2. Hard Disk Drive Cable
detected on the hard disk drive	3. System Board
Bus Noise Test Failed	1. Memory Module
The RAM Test detected an	2. System Board
error in the memory bus.
Butterfly Cylinder Access Test Failed	1. Hard Disk Drive
The Hard Disk Drive Test detected	2. Hard Disk Drive Cable
mismatch between the data read	3. System Board
and the data stored on the drive.
Cannot finish diagnostic test	1. Diagnostics and Utilities Device Presence Test
3.5-in. diskette drive does not work.	1. Factory-Installed Drive Devices
	2. Diskette drive connection/cable
	3. Diskette drive
	4. System board
CD/DVD-ROM drive LED came on and	1. CD is not inserted properly
stayed on more than 20 seconds	2. CD is damaged
before shutting off	3. CD has dirt or foreign material on it
Software asks to install disc.
Software displays a Reading CD error
CD/DVD-ROM drive LED comes on when	1. CD-ROM drive connections/cables/jumpers
inserting a disc but no CD/DVD-ROM	2. CD-ROM drive
drive icon appears in the 'My Computer'
or 'Explorer' as Drive D.
CD/DVD-ROM drive LED does not come	1. CD/DVD-ROM drive
on when inserting a disc in the drive when the
system is powered on and the CD/DVD-ROM drive
power connector has the correct voltage
CD/DVD-ROM drive LED does not come	1. CD/DVD-ROM drive
on but CD/DVD-ROM drive works normally
CD/DVD-ROM drive does not load or eject	1. Factory-Installed Drive Devices
when the system is powered on, the	2. CD/DVD-ROM drive system connection/cable
LED light is off, and the eject	2. CD/DVD-ROM drive
button is pressed, and held.	3. Power supply
CD/DVD-ROM drive does not read data files	1. Check with aknown good disc and correct
and no error codes or messages are displayed	level of software
Cannot read from Drive E:	2. CD/DVD-ROM drive
Retry loading CD. message is displayed
with disc loaded in CD/DVD-ROM drive.
Sound adapter card works prperly.
CD/DVD-ROM drive does not play an audio disc	1. Check the audio cable on CD/DVD-ROM drive to the
Sound function works properly.	system board. If music can be heared through
CD/DVD-ROM drive reads data files.	headphones plugged into the audio jack on the
Retry loading CD. message is displayed	system board, replace the CD/DVD-ROM drive.
with disc loaded in CD/DVD-ROM drive.
Sound adapter card works properly.
Clock Stopped	1. Real-Time Clock Battery
The Real-time clock has	2. System Board
stopped working.
CMOS Clock Test Failed	1. Real-Time Clock Battery
Time and Date Settings for	2. System Board
CMOS and DOS do not match
Communication problem	1. 33.6 Kbps and 56 Kbps DSVD Modem Adapters
Modem function does not work properly.	2. Modem card
	3. System Board
Controller Diagnostic Test Failed	1. Hard Disk Drive (Adapter)
An error was detected while testing	2. System Board
the Hard Disk Controller (Adapter)
Cylinder 0 errors	1. Hard Disk Drive
Test detected an error reading the	2. System Board
first cylinder of the hard disk drive.
Device is Not Ready	1. Ensure the device is powered-on
Ready the Device...	2. Replace failing device
or	3. Device Adapter (if installed)
Press any Key	4. System Board
Diskette drive indicator LED	1. Diskette drive connection/cable
remains on or does not light	2. Diskette drive
when drive is active	3. System board
Disk Error Encountered	1. Hard Disk Drive
Opening Output File Press	2. System Board
Any Key To Continue.
DMA #X Failed	1. System Board
Main Components Test detected
an error while testing the
DMA controller.
DMA Page Register Failed	1. System Board
DMA page register error
Drive(x) Media(y) Mismatch	1. Check diskette and diskette
FAT ID mismatch with installed drive.	drive capacity.
	2. Diskette Drive
	3. System Board
Error in video buffer. Bad bits	1. Video Adapter
The video memory test failed	2. System Board
	3. Display
Factory-installed adapter card	1. Adapter connection/cable
software gives a MS-Windows 95 error	2. Adapter jumper settings
message after POST configuration.	3. Adapter card
Hardware problem occured.
FAX function does not receive	1. see '33.6 Kbps and 56 Kbps DSVD Modem Adapters'
data files.	2. System Board
FAX/voice function has no	1. Audio amplifier cards
sound output. (Data files	2. Cables, connectors
are received normally, sound function	3. System Board
does not procedure sound or cannot be activated
in software).
Floppy Drive Failed	1. Diskette Drive
Diskette drive(s) failed.	2. System Board
	3. Diskette Drive Cable
General Function Failed	1. Any Adapter
Remove one adapter at a time	2. System Board
until the symptom goes away.
Hard Disk or power-on indicator	1. Check J38(A-1), or (J22(A-2) voltages, with
LED does not light but machine	power-on.
functions normally otherwise.
	J38/J22_________Hard Disk
	Pin_____Normal__Running
	1_______0 Vdc
	2_______0 Vdc
	3______+5 Vdc___0 Vdc
	4______+5 Vdc
	5______+5 Vdc
	6_______0 Vdc
	Pins 3,4 = Hard Disk Drive
	Pins 2,4 = Power-on LED
	2. LED connection/cable assembly
	3. System board
Hard Drives Failed	1. Hard Disk Drive
Hard Disk Drive test error	2. System Board
Home Automation failures	1. 'Home Director'
Incorrect DOS version	1. Ensure you are using
	DOS version 3.0 or higher
INT Mask Register Failed	1. Processor
The INT Mask Register error	2. System Board
Insert a CD message icon appears	1. Ensure the hard disk drive and CD/DVD-ROM drive
when a known good Diagnostics and	are not disabled in the startup sequence in the
Utilities CD is inserted in the	Setup Utility.
CD/DVD-ROM drive	2. Hard disk drive preloaded software
	3. CD/DVD-ROM drive connection/cable
	4. CD/DVD-ROM drive
	5. System Board
Intensity or color varies from	1. see 'Monitor'
left to right of characters and	2. System Board
color bars
Invalid Date	1. Real-Time Clock Battery
Clock/DOS date mismatch	2. System Board
Invalid Format - Bad Track	1. Diskette drive connection/cable
error message appears when trying	2. Diskette drive
to format a known-good diskette	3. System Board
Incorrect memory size shown	1. see 'Memory'
or repeated during POST
to format a known-good diskette
Invalid Time	1. Real-Time Clock Battery
Clock/DOS time mismatch.	2. System Board
Back-up clock and DOS time of day
settings do not match.
Joystick does not respond at all.	1. Ensure the joystick is plugged completely into
	the joystick/MIDI adapter plug on the system board
	and secured with the screws on the adapter plug.
	2. Verify that the software application used with the
	joystick has joystick support.
	3. Ensure the joystick is enabled in the software application.
	This might require entering keystrokes or a configuration
	utility in the software application.
	If the above steps find no problem, see the
	'Joystick does not work correctly' symptom below.
Joystick does not work correctly	1. Disable the joystick in the software application
(installation is correct - see	2. Enable the mouse as the input device in the software application
above symptom).	3 If the mouse works in the software application,
	replace the joystick.
	If the symptom remains, replace the system board
	4. If the mouse does not work, check the software application.
	troubleshooting information provided by the manufacturer
Linear Cylinder Access Test Failed	1. Hard Disk Drive
Hard disk drive error.	2. Hard Disk Drive Cable
	3. System Board
Logic Function Failed	1. Processor
CPU Logic Test error.	2. System Board
Loopback Error	1. System Board
COM Port Test or	2. Wrap Plug
A wrap plug must be installed
to successfully complete
these tests.
Machine works but fails to go	1. Software application was fully activated before
into Power Mgmt. mode when	on/off switch was pushed. Try operating Power
configuration is set with	Management from MS-Windows 95 Program Mgr. panel.
Standby mode enabled or Rapid
Resume mode enabled
Main Components Failed	1. System Board
System board error.	2. Processor
Memory test cannot run at	1. Memory Module
this location in memory	2. System Board
Not enough free memory available
to start the memory test.
Missing PC-Doctor File(s)	1. Diagnostic CD (Diskette)
One or more Diagnostic support
files are missing
Modem function has no sound output.	1. Check jumper settings and cable connections on
(Data files are received normally,	system board '33.6 Kbps and 56 Kbps DSVD Modem Adapters'
sound or sound function works correctly.)	2. System Board
Monitor problem:	1. see 'Monitor'
° Incorrect colors	2. I/O monitor signal connection/cable
° No high intensity	3. Monitor
° Missing, broken, or incorrect chars.	4. System board
° Blank monitor (dark)
° Blank monitor (bright)
° Distorted image
° Unreadable monitor
° Other monitor problems
Monitor changing colors.	1. see 'Monitor'
Monitor problem not listed	1. see 'Monitor'
above (including blank or	2. System board
illegible monitor)
No beep during POST	1. Normal condition. There are no beeps during POST.
	Any beep indicates an error.
Non-system disk or disk error	1. Diskette drive connection/cable.
message appears with a	2. Diskette drive
known-good Advanced	3. System board
Diagnostics diskette.
NO LOOP-BACK PLUG.	1. Install wrap plug on the
Skipping External Loopback test	serial port, rerun test.
No wrap plug installed.	2. System Board
Not ready	1. Ready Printer
Printer not on-line or not ready.	2. Printer
	3. Printer Cable
	4. System Board
No 'type-amatic' repeat	1. Keyboard
(At least one repeat key must be tested	2. System Board
during this test or an error will occur.)
Type-amatic test detected an error.
Not used by any standard device	1. System Board
The IRQ is not currently being used
by a non standard device.
Numeric Proc Failed	1. Processor
NPU test error	2. System Board
Parallel Port Failed	1. System Board
Test Report Summary message
Parallel port or serial port	1. 'Diagnostics and Utilities Device Presence Test'
failure (system board port)	2. Test using a wrap plug while running Diagnostics and Utilities
	3. Cable/connections
	4. System board
Pass (N): ** Errors **	1. Diskette Drive
Drive (X) Failed	2. System Board
The read/write test failed on the	3. Diskette Drive Cable
diskette drive.
Pass (N): Drive Not Ready	1. Ensure diskette drive is ready
Diskette drive door is open	2. Diskette drive
or defective.	3. System board
	4. Diskette Drive Cable
Pass (N): Drive (X) Write	1. Insert a non write protected,
Protected or Unformatted	formatted diskette into the
	diskette drive, then rerun the test
	2. Diskette Drive
	3. System Board
	4. Diskette Drive Cable
Pass (N): Unknown Media Drive (X)	1. Diskette
Diskette Drive Test error.	2. Diskette Drive
	3. System Board
	4. Diskette Drive Cable
Place Hi-density Media in Drive	1. Diskette
Media/drive mismatch	2. Diskette Drive
	3. System Board
	4. Diskette Drive Cable
Printer Failed	1. Printer
Ensure the printer is powered-on	2. Printer Cable
and ready.	3. System Board
Printer Fault	1. Printer
Ensure the printer is powered-on	2. Printer Cable
and ready.	3. System Board
Printer Not Selected	1. Printer
Ensure the printer is powered-on	2. Printer Cable
and ready.	3. System Board
Printer problems	1. Refer to the service manual for the Printer
Processor speed seems slower	1. see 'Memory'
	2. Cache memory
	3. System board
Program loads from the hard	1. 'Factory-Installed Drive Devices'
disk with a known-good CD in	2. CD/DVD-ROM Drive
the CD/DVD-ROM drive or	3. Diskette Drive
diagnostics diskette in the first	4. System Board
3.5-inch diskette drive (and	5. Power Supply
CD/DVD-ROM drive or diskette drive
is enabled in the Setup Utility).
Program or File Not Found	1. Diagnostic CD or diskette
Press Any Key	2. CD/DVD-ROM Drive or Diskette Drive
The diagnostic cannot find the	3. System Board
USER(N).COM file.
Program Too Big To Fit in Memory	1. Reboot the system from
Too many Terminate and Stay Resident	the Diagnostic CD
programs in memory.
diagnostics.
PC-Doctor Cannot Be Re-run Because	1. Diagnostic CD
Of Error in Relocating Program	2. Memory Module
Diagnostics failed to relocate the	3. System Board
Diagnostics Test programs so the memory
space it resides in was not tested.
RAM Memory Error in Block n.	1. Memory Module
Bad bits n	2. System Board
Memory error.
RAM Test Failed	1. Memory Module
Memory error.	2. System Board
Read error on cylinder n	1. Hard Disk Drive
Hard disk drive format error.	2. System Board
Read Errors	1. Diskette
Diskette drive read error.	2. Diskette Drive
	3. System Board
	4. Diskette Drive Cable
Receive Error	1. Serial Port Cable
Serial Port Loopback test error	2. System Board
Real-time clock is inaccurate	1. Time set incorrectly by user
	2. RTC battery (if less than 2.8 Vdc)
	3. System Board
Receive Error.	1. Serial Port Cable
	Serial Port loopback test error.
	2. System Board
Refresh Failure	1. Memory Module
Diagnostic Test detected an error	2. System Board
while testing the DMA controller's
RAM refresh cycle.
RTC Interrupt Failure	1. System Board
Diagnostic Test cannot detect
the Real-Time clock interrupt.
Serial Chip Error	1. Serial Port Cable
COM Port error, general	2. System Board
Serial Compare Error	1. Serial Port Cable
COM Port error, information transmitted	2. System Board
is not the same as information received.
Serial Time-out Error	1. Serial Port Cable
COM Port error, time interval is too long	2. System Board
between transmitted and received data.
Serious Memory Error --	1. Memory Module
Diags Cannot Continue	2. System Board
Memory Test error.
Some or all keys on keyboard	1. see 'Keyboard'
do not work	2. Keyboard connection/cable
	3. Media Console (Type 2142)
	4. System Board
Serial or parallel port	1. see 'Factory-Installed Drive Devices'
device failure (adapter port)	2. Test using a wrap plug while running Diagnostics and Utilities
	Before testing ensure serial port A is set to address 3F8 or 3E8,
	COM1=3F8, COM2=3E8). Set serial port B to address 2F8 or 2E8.
	3. Device
	4. Cable/connections
	5. Alternate adapter
	6. System Board
Sorry You Need A Mouse	1. Mouse
The mouse or mouse driver was not detected.	2. System Board
System fails to load the Diagnostics	1. Make sure the CD/DVD-ROM drive or diskette drive is included
and Utilities software.	in the Setup Utility startup sequence.
System preloaded software works correctly	2. see 'Factory-Installed Drive Devices'
	3. CD/DVD-ROM drive connection/cable
	5. CD/DVD-ROM drive
	6. Diskette drive connection/cable
	7. System Board
System fan does not run when	1. With power-on, check the system fan connector J1 on Type A-1
the power supply fan runs	system board and connector J16 on Type A-2 system board for +12Vdc
	2. Processor fan
	3. System Board
System unit does not turn off	1. see 'Power Supply'
with power switch. (System	2. Power switch assembly
unit must be unplugged from electrical	3. Processor fan
output to completely turn off).
System Hangs	1. Any Device
(See Undetermined Problem)	2. Any Adapter
	3. System Board
The Address Exceeds The Size	1. Enter correct address
Of Your Memory	2. Memory Module
An invalid memory address was	3. System Board
entered. The Diagnostics Test
display this message during the
Locate Bad Chips option under
the interact menu if an
invalid memory address was
entered at the 'Enter Memory
Address Of Bad Chip' prompt.
That Number is Out Of Range	1. Enter the correct number
An invalid bit number was entered.	2. Memory Module
Diagnostics Tests display this	3. System Board
message during the Locate Bad
Chips option.
Too Many Errors - Test Aborted	1. Processor
Too many errors, the Diagnostics Test	2. System Board
cannot continue.
Transmit Error	1. Serial Port Cable
Internal or external serial port	2. System Board
loopback test failure.
Video Adapter Failed	1. Video Adapter
Test Result Summary, displayed if	2. System Board
'Fail' was at the Quit/Fail/Pass	3. Display
menu of any video test.
Write error on cylinder n	1. Hard Disk Drive
Hard disk drive write error.
Write Errors	1. Diskette
Diskette drive write error.	2. Diskette Drive
	3. System Board
	4. Diskette Drive Cable
Write Protected or Unformatted	1. Insert a non write protected
Diskette is Write Protected	formatted diskette into the
or not formatted.	diskette drive, then rerun the test
	2. Diskette Drive
	3. System Board
	4. Diskette Drive Cable
You Cannot Delete the	1. Make the correct selection
Motherboard	2. Memory Module
'Remove Board' option was	3. System Board
selected. The Diagnostics Test	4. Processor
display this message during
the Locate Bad Chips option.
Any other problem	1. see 'Undetermined Problem'

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