Checkout Guide (380XD, 385XD, 380Z

^{IBM-AUSTRIA - PC-HW-Support 30 Aug 1999}

Checkout Guide (380XD, 385XD, 380Z - 2635)

Checkout Guide 380XD, 385XD, 380Z - 2635

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only IBM products. Non-IBM products, prototype cards, or modified options can give false errors and invalid system responses.

Obtain the failing symptoms in as much detail as possible.
Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.
NOTE: To run the diagnostics, refer to 'Running the Diagnostics'.

Use the following table with the verified symptom to determine which section to go to.
Search the symptoms column, and find the description that best matches your symptom, then go to the section shown in the Go To column.

Symptoms (Verified) Go to Power failure. (The power indicator does not go on or stay on) 'Power Systems Checkout' POST does not complete. No beep or error codes are indicated. 'Symptom-to-FRU Index', and then use the 'No Beep Symptoms' table. POST beeps, but no error codes are displayed. 'Symptom-to-FRU Index', and then use the 'Beep Symptoms' table. POST detected an error and displayed numeric error codes 'Symptom-to-FRU Index', and then use the 'Numeric Error Codes' table. The diagnostic test detected an error and displayed a FRU code. 'FRU Codes'. The configuration is not the same as the installed devices 'Checking the Installed Devices List' Other symptoms (such as LCD display problems). 'Symptom-to-FRU Index', and then use the 'Other Symptoms' table. Symptoms cannot be re-created (intermittent problems). Use the customer-reported symptoms and go to 'Symptom-to-FRU Index'

Symptoms (Verified)	Go to
Power failure. (The power indicator does not go on or stay on)	'Power Systems Checkout'
POST does not complete. No beep or error codes are indicated.	'Symptom-to-FRU Index', and then use the 'No Beep Symptoms' table.
POST beeps, but no error codes are displayed.	'Symptom-to-FRU Index', and then use the 'Beep Symptoms' table.
POST detected an error and displayed numeric error codes	'Symptom-to-FRU Index', and then use the 'Numeric Error Codes' table.
The diagnostic test detected an error and displayed a FRU code.	'FRU Codes'.
The configuration is not the same as the installed devices	'Checking the Installed Devices List'
Other symptoms (such as LCD display problems).	'Symptom-to-FRU Index', and then use the 'Other Symptoms' table.
Symptoms cannot be re-created (intermittent problems).	Use the customer-reported symptoms and go to 'Symptom-to-FRU Index'

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