Checkout Guide (SelectaDock II

^{IBM-AUSTRIA - PC-HW-Support 30 Aug 1999}

Checkout Guide (SelectaDock II - III)

Checkout Guide

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only IBM products. Non-IBM products, prototype cards, or modified options can give false errors and invalid system responses.

When the problem determination procedure in the operation manual that is supplied with the adapter or device says 'Have the system unit serviced', this means both the computer and the SelectaDock Docking System.

Obtain the failing symptoms in as much detail as possible.
Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.
NOTE: To run the diagnostics, refer to How to Run the Diagnostics.
Use the following table with the verified symptom to determine which page to go to. Search the symptoms column and find the description that best matches your symptom, then go to the page shown in the 'Go to' column.

Symptoms (Verified) Go to Power failure. (The power indicator does not go on or stay on.) Power Supply POST does not complete. No beeps or error code are indicated. Symptom-to-FRU Index, and then use the (No Beep) Symptoms table The configuration is not the same as the installed devices. Checking the Installed Devices List POST beeps, but no error codes are displayed. Symptom-to-FRU Index, and then use the Beep Symptoms table. POST detected an error and displayed numeric error codes. Symptom-to-FRU Index, and then use the Numeric Error Codes table. The diagnostic test detected an error and displayed a FRU code. Diagnostic Error Codes. Other symptoms (such as LCD display problems). Symptom-to-FRU Index, and then use the other symptom table. Symptoms cannot be re-created (intermittent problems). Use the customer reported symptoms and go to Symptom-to-FRU Index.

Symptoms (Verified)	Go to
Power failure. (The power indicator does not go on or stay on.)	Power Supply
POST does not complete. No beeps or error code are indicated.	Symptom-to-FRU Index, and then use the (No Beep) Symptoms table
The configuration is not the same as the installed devices.	Checking the Installed Devices List
POST beeps, but no error codes are displayed.	Symptom-to-FRU Index, and then use the Beep Symptoms table.
POST detected an error and displayed numeric error codes.	Symptom-to-FRU Index, and then use the Numeric Error Codes table.
The diagnostic test detected an error and displayed a FRU code.	Diagnostic Error Codes.
Other symptoms (such as LCD display problems).	Symptom-to-FRU Index, and then use the other symptom table.
Symptoms cannot be re-created (intermittent problems).	Use the customer reported symptoms and go to Symptom-to-FRU Index.

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