TROUBLESHOOTING Configuration
This section explains how to use Setup and Compaq Utilities
which should be accessed in the following instances:
- When a system configuration error is detected during the
Power-On Self-Test (POST)
- To change factory default settings for some of the computer
features
- To change the system configuration, which is sometimes
necessary when you add or remove optional hardware
- To set system configuration features
Click a link below to go to the appropriate subsection.
Preparing the
Computer
Setup
Accessing
Compaq Utilities Options
View
System Information (INSPECT)
Preparing
the Computer
If you encounter an error condition, complete the following
steps before starting problem isolation procedures:
1 |
Ensure proper ventilation. The
computer should have a 3-inch (7.6 cm) clearance at the back of the system unit. |
2 |
Turn off the computer and
peripheral devices.
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CAUTION: Always ensure that the power is off before
disconnecting or reconnecting the mouse, keyboard, or any other peripheral devices.
Disconnecting or connecting the keyboard or mouse while the unit power is on can damage
the system board. |
3 |
Disconnect any peripheral devices
other than the monitor and keyboard. Do not disconnect the printer if you want to test it
or use it to log error messages. |
4 |
Install loop-back and terminating
plugs for complete testing. |
Setup
The Setup utility gives a snapshot of the computer's
hardware configuration, aids in troubleshooting, and sets custom features. Setup
recognizes a new internal component or an external device and automatically updates the
configuration screens. Use the Setup utility to:
- Modify settings for audio, storage, power management,
communications, and input devices
- Get an overall picture of the computer's hardware
configuration
- Verify configuration parameters in determining problems
- Set time and date
Running Setup
To access the Setup utility, turn on the computer and press
the F10 key when the Compaq logo appears. The following menu will appear:
NOTE: |
The actual menu displayed on your
computer may vary slightly, depending on your configuration. |

Accessing Compaq Utilities Options
This section provides information about the menu options
accessible from the Compaq Utilities menu.
Create a Compaq
Utilities Diskette
A Compaq Utilities diskette must be created to troubleshoot
the system. To create a Compaq Utilities diskette, complete the following steps:
1 |
Insert the QuickRestore CD
into the CD drive. |
2 |
From the Windows desktop, click
on Start, then Program, then Windows Explorer. |
3 |
Click on the CD drive icon. |
4 |
Double-click on the PCdiags folder. |
5 |
Insert a diskette in the diskette
drive. |
6 |
Double-click on the QRST5.exe icon. |
7 |
Press Enter when the
QuickRestore label appears. |
8 |
After the CD has completed
copying to the diskette, eject the QuickRestore CD. |
Running Compaq Utilities
To run Compaq Utilities, turn on or reboot the computer
with the Compaq Utilities diskette in the diskette drive. The following menu will appear:

View System Information (INSPECT)
The View System Information (INSPECT) utility provides
information about the system once it has been configured. INSPECT operates with MS-DOS and
provides information about the system operating environment including:
- Contents of the operating system startup files
- Current memory configuration
- ROM version
- Type of processor and coprocessor
- Diskette and hard drives
- Active printer and communications interfaces
- Modem
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