Audio (Not Supported by Diagnostics Program) (Aptiva 2170/71/72

^{IBM-AUSTRIA - PC-HW-Support 30 Aug 1999}

Audio (Not Supported by Diagnostics Program) (Aptiva 2170/71/72 - SL-A)

Audio (Not Supported by Diagnostics Program)

-IMPORTANT- Audio tests for the sound card cannot be carried out in the PC-Doctor DOS diagnostics program.
It is, however, possible to carry out a dial tone test for the modem.
While performing this check, you may need to enter and exit Microsoft Windows 98 several times.
When instructed to select an icon or button, double click on the item with the mouse.

NOTE: For more information about using Microsoft Windows 98, see the user's guide that came with the computer.
If an operating system other than Microsoft Windows 98 is installed, the program screens and icons may differ from these instructions.

001 - START

Power off the system unit.
Remove all adapter cards.
Connect a hard disk drive with pre-loaded Windows 98.
Power on the system unit.
Load default settings in setup (audio may be disabled).
002 - DO ANY POST MESSAGES, ERROR CODES, BEEPS, OR SYMPTOMS APPEAR?
(YES, READ AHEAD. NO, GO TO STEP 003)
Go to 'Index of Symptoms, Messages, Error Codes, or Beeps'.
End.
003 - DO ANY MESSAGES OR ERROR CODES DISPLAY AFTER POST COMPLETES BUT
BEFORE MICROSOFT WINDOWS 98 STARTS? (YES, READ AHEAD. NO, GO TO STEP 004)
NOTE: If POST does not complete, answer this question 'No.'
Ensure that Windows 98 is properly installed.
End.
004 -
Perform the following under Windows 98.
NOTE: If an operating system other than Microsoft Windows 98 is installed, the program screens and icons may differ from these instructions.
1. Start Microsoft Windows 98.
2. Select the Start icon.
3. Select Settings, then select Control Panel.
4. Select the Sound icon.
5. In the Sound window, select chimes from the Names field.
(To test other adapter card software, select an action from a menu in that software.)
005 - IS THE PREVIEW BUTTON, OR ACTION IN OTHER SOFTWARE,
SELECTABLE ON THE SCREEN (SHOWN IN BLACK AND NOT GRAY)?
(YES, GO TO STEP 006. NO, READ AHEAD.)
Ensure that Windows 98 is properly installed.
Go to step 001.
006 -
Select the Preview button from the Sound window.
007 - DO YOU HEAR ANY SOUND FROM THE SPEAKER?
(YES, READ AHEAD. NO, GO TO STEP 008.)
The audio feature is functioning normally. Click Cancel to close the dialog box.
Exit Microsoft Windows 98.
If the symptom remains or has changed, go to 'Index of Symptoms, Messages, Error Codes, or Beeps'.
End.
008 -
Make sure that the volume control is not turned low.
Make sure that the speaker and its adapter are not damaged.
Make sure that the speaker is plugged in speak-out jack.
See 'Machine Type 2170 System Board Jumpers and Connectors' and
'Machine Type 2171 and 2172 System Board Jumpers and Connectors'.
If the error cannot be resolved, replace the system board.
End

Back to

More INFORMATION / HELP is available at the IBM-HelpCenter

Please see the LEGAL - Trademark notice.
Feel free - send a for any BUG on this page found - Thank you.