IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

Start (Aptiva 2170/71/72 - SL-A)

•  Disable the setting of 'Fast POST Mode' in BIOS Setup.
•  To disable or reset the power-on password, see 'Power-On Password'.
•  Disconnect all external cables and devices including speakers and microphone
   from the system unit, except for the keyboard, mouse, and monitor.
•  Power off the system unit (unplug the power cord) before moving it or when
   replacing FRUs.
•  Remove all adapter cards, except for the factory-installed modem adapter card
   and any other IBM Aptiva factory-installed adapter cards.
•  Disconnect all drives except:
  •  3.5-in. diskette drive
  •  Hard disk drive
  •  IBM Aptiva factory-installed devices (such as a CD-ROM drive)

•  Ensure that all power cords and cables are connected properly.
•  Ensure that the monitor brightness and contrast controls are not turned down.
•  Power on the system unit.

  NOTE: Some monitors have a detachable system I/O signal cable between the
   monitor and the system unit. In this case, check this signal cable before
   replacing the unit. See 'Monitor Port Signals' for pin identification.

•  Ensure correct monitor refresh rate.
•  Note any symptoms, messages, error codes, or beeps.
•  Make sure that there are no diskette or CD in the drives.

•  Insert diagnostics diskette in the diskette drive.

•  Follow the instructions on the screen and select Utility from the diagnostics program menu.
•  Select Tech Support Form from the menu, press F5 to execute, then generate a system configuration report.
•  Compare the system configuration list with the actual devices installed in system.

  NOTE: If necessary, remove the machine cover and visually compare the
   devices installed in system to those shown in the system configuration report.

•  Go to step 006.

004 - DO ANY MESSAGES, ERROR CODES, OR SYMPTOMS APPEAR?
(YES, READ AHEAD. NO, GO TO STEP 005)

 Go to 'Index of Symptoms, Messages, Error Codes, or Beeps'
•  End.

005 -

•  If the keyboard responds incorrectly, go to 'Keyboard'
•  If monitor problems appear, such as jittering, shifting, or being out of focus, go to 'Monitor'.

006 - DOES THE SYSTEM CONFIGURATION REPORT CORRECTLY IDENTIFY THE DEVICES
INSTALLED IN SYSTEM? (YES, READ AHEAD, NO, GO TO STEP 007.)

•  Select Diagnostics from the diagnostics program menu.
•  Select and execute All Tests.
•  Go to step 008.

007 -

•  The system configuration report shows only those devices supported by the diagnostics diskette.
•  If a device is missing from the list and is not factory installed, refer to the
   service manual provided for that device.
   (Refer to the Appendix C, 'Model/Monitor Configurations and FRU Part Numbers' to determine the
   factory-installed devices in the model you are servicing.)

008 - DO THE DIAGNOSTICS FINISH WITHOUT ANY ERRORS?
(YES, READ AHEAD. NO, GO TO STEP 009.)

•  If the Diagnostics \ All Tests did not detect a failure but the system still indicates a failure:
  •  Check all adapter card jumper settings.
  •  Check all adapter card switch settings.
  •  Check all adapter card cables and connectors.  Make sure that all of the above are set correctly and show the correct voltages and continuity.  Replace any defective cables or adapter cards. See 'Parts/Test Point Locations'.
  •  Run the Diagnostics \ All Tests again.
  •  If an error or other symptom is displayed, go to 'Index of Symptoms, Messages, Error Codes, or Beeps'.
  •  If no error can be detected or the symptom is intermittent, go to 'Undetermined Problems'.

•  End

009 -

•  If the last test stops and you cannot continue, first make sure all switches, power
   connectors, cables, and jumpers are set correctly and show the correct voltages and continuity.
•  Take note of any messages, error codes, beeps, or new symptoms.
   Go to 'Index of Symptoms, Messages, Error Codes, or Beeps'.
•  If there is no error symptom or the error symptom is intermittent, go to
  'Undetermined Problems'.

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