IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

Factory-Installed Modem Card (Aptiva 2165 - SL-A)

•  Power off the system unit.
•  In Windows 98 Device Manager, make sure that the modem is not configured with a conflicting COM port and IRQ setting.
•  Make sure that the communication software is configured with the correct COM and IRQ settings
   (same as COM port and IRQ as the modem).
•  Make sure that all communication parameters (baud rate, data, stop and parity bits) are properly configured and are identical on both sides.
•  Connect the phone line to the LINE port of the modem card.

  NOTE: Check the outside phone line by connecting a working telephone to the telephone wall jack.
   Listen for a dial tone to ensure that the phone line is good.

  002 -

•  Insert the diagnostics diskette into the diskette drive.
•  Power on the system unit.
•  Select Diagnostics menu,
•  Select All Tests, then execute Modem test.

  003 - DOES THE MODEM PASS THE TEST? (YES, READ AHEAD. NO, GO TO STEP 004.)

•  Power off the system unit.
•  Remove all adapter cards.
•  Connect a hard disk drive with pre-loaded Windows 98.
•  Power on the system unit.
•  Perform the following steps under Windows 98.

  NOTE: If an operating system other than Microsoft Windows 98 is installed,  the program screens and icons may differ from these instructions.

  1.  Start Microsoft Windows 98.
  2.  Select the Start icon.
  3.  Select Program, then select Accessories, Hyper Terminal.
  4.  Select an on-line service station, dial and connect to it.

  004 - CAN THE MODEM DIAL OUT AND CONNECT TO ANY BBS SUCCESSFULLY?
   (YES, READ AHEAD. NO, GO TO STEP 005.)

•  The modem adapter functions normally.
•  End.

  005 -

•  Make sure that Windows 98 is properly installed, then power off the system unit.
•  Plug the modem adapter card into a different PCI slot.
•  Go to step 002.
•  If the error symptom still remains, replace the modem adapter card.
•  End.

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