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Error Messages (QAPlus/PRO)
| Error Messages/Symptom | FRU/Action |
|---|---|
| Address Exceeds The Size | 1. Enter the correct address. |
| Of Your Memory. | 2. Memory Module |
| An invalid memory address was entered. | 3. System Board |
| Diagnostics Tests display this message | |
| during the Locate Bad Chips option. | |
| Arithmetic Functions Failed | 1. Microprocessor |
| An error was detected during the CPU Test. | 2. System Board |
| Audio software program invoked | 1. Mwave/Sound adapter card connection, cable, jumpers |
| but no sound comes out of speakers | 2. Mwave/Sound adapter card volume control, Speakers |
| 3. Mwave/Sound adapter card | |
| Audio software program does not | 1. Mwave jumper settings |
| initiate in software but CD-ROM drive | 2. Mwave/Sound adapter card |
| works normally | |
| Base Memory Test Failed | 1. Memory Module |
| An error was detected in base memory. | 2. System Board |
| Blinking Cursor only and machine | 1. Diskette drive connection/cable |
| not working normally | 2. Diskette drive |
| 3. System board | |
| Boot Sector Unreadable | 1. Hard Disk Drive |
| A boot sector read error was | 2. Hard Disk Drive Cable |
| detected on the hard disk drive | 3. Hard Disk Drive Adapter |
| (if installed) | |
| 4. System Board | |
| Bus Noise Test Failed | 1. Memory Module |
| The RAM Test detected an | 2. System Board |
| error in the memory bus. | |
| Butterfly Cylinder Access Test Failed | 1. Hard Disk Drive |
| The Hard Disk Drive Test detected | 2. Hard Disk Drive Cable |
| mismatch between the data read | 3. Hard Disk Drive Adapter |
| and the data stored on the drive. | (if installed) |
| 4. System Board | |
| 3.5-in. diskette drive does not work. | 1. Diskette drive connection/cable |
| 2. Diskette drive | |
| 3. System board | |
| CD-ROM drive LED came on and | 1. CD is not inserted properly |
| stayed on more than 20 seconds | 2. CD is damaged |
| before shutting off | 3. CD has dirt or foreign material on it |
| Software asks to install disc. | |
| Software displays a Reading CD error | |
| CD-ROM drive LED comes on when | 1. CD-ROM drive connections/cables/jumpers |
| inserting a disc but no CD-ROM | 2. CD-ROM drive |
| drive icon appears in the File Mgr. | |
| as Drive D. | |
| CD-ROM drive LED does not come | 1. CD-ROM drive |
| on but CD-ROM drive works normally | |
| CD-ROM drive does not load or eject | 1. CD-ROM drive system connection/cable |
| when the system is powered on, the | 2. CD-ROM drive |
| LED light is off, and the eject | 3. Power supply |
| button is pressed, and held. | |
| Clock Stopped | 1. Real-Time Clock Assembly |
| The real-time clock has | 2. System Board |
| stopped working. | |
| CMOS Clock Test Failed | 1. Real-Time Clock Assembly |
| The Time and Date Settings for | 2. System Board |
| CMOS and DOS do not match | |
| Controller Diagnostic Test Failed | 1. Hard Disk Drive Adapter |
| An error was detected while testing | (if installed) |
| the Hard Disk Controller (Adapter) | 2. Hard Disk Drive |
| 3. System Board | |
| Controller does not respond to | 1. RAID Adapter |
| commands, no logical drive installed. | 2. System Board |
| Cylinder 0 errors | 1. Hard Disk Drive |
| The test detected an error reading the | 2. Hard Disk Drive Adapter |
| first cylinder of the hard disk drive. | (if installed) |
| 3. System Board | |
| Device is Not Ready | 1. Ensure the device is powered-on |
| Ready the Device... | 2. Replace failing device |
| or | 3. Device Adapter (if installed) |
| Press any Key | 4. System Board |
| Diskette drive indicator LED | 1. Diskette drive connection/cable |
| remains on or does not light | 2. Diskette drive |
| when drive is active | 3. System board |
| Disk Error Encountered | 1. Hard Disk Drive |
| Opening Output File Press | 2. Hard Disk Drive Adapter |
| Any Key To Continue. | (if installed) |
| 3. System Board | |
| DMA #X Failed | 1. System Board |
| The Main Components Test detected | |
| an error while testing the | |
| DMA controller. | |
| DMA Page Register Failed | 1. System Board |
| An error was detected while outputting | |
| all possible values to the | |
| DMA Page Register. | |
| Drive(x) Media(y) Mismatch | 1. Check diskette and diskette |
| The capacity listed for the drive in the | drive capacity. |
| File Allocation Table ID does not match | 2. Diskette Drive |
| the calculated capacity of the drive. | 3. System Board |
| Drive in channel X bay X does | 1. Replace the drive in the |
| not respond. Installation stopped. | bay indicated. |
| DSVD 28.8Kbps inhouse modem does | 1. Mwave connection/jumpers. |
| not work properly | 2. Mwave Wake up on Ring jumper connection/cable |
| 3. Mwave card | |
| 4. Riser card | |
| 5. System board | |
| Error in video buffer. Bad bits | 1. Video Adapter |
| The video memory test failed | 2. System Board |
| 2. Display | |
| Exception Interrupt in Protected | 1. Any Adapter |
| Mode Diags Cannot Continue | 2. System Board |
| Server error, all system tests will stop. | 3. Processor |
| Remove one adapter at a time until | |
| the symptom goes away. | |
| Extended Memory Test Failed | 1. Memory Module |
| An error was detected in Extended Memory. | 2. System Board |
| FAX/voice modem function has no | 1. Mwave card cable/connections/jumpers |
| sound output. (Data files | 2. Mwave or sound card |
| are received normally, sound or sound | 3. 28.8 DSVD Factory inst. Modem Adapter |
| adapter card works correctly.) | 4. Riser card |
| 5. System board | |
| FAX function does not receive | 1. Mwave card jumper setting |
| data files. | 2. Mwave card |
| 3. 28.8 DSVD Factory inst. Modem Adapter | |
| (if installed) | |
| 4. Riser card | |
| 5. System board | |
| FAX/voice modem function has no | 1. Mwave card cable/connections/jumpers |
| sound output. (Data files | 2. Mwave or sound card |
| are received normally, sound or sound | 3. Riser card |
| adapter card does not produce sound or | 4. System Board |
| cannot be activated in software.) | |
| Floppy Drive Failed | 1. Diskette Drive |
| One or more diskette drives failed. | 2. System Board |
| 3. Diskette Drive Cable | |
| General Function Failed | 1. Any Adapter |
| Remove one adapter at a time | 2. System Board |
| until the symptom goes away. | 3. Processor |
| Hard Drives Failed | 1. Hard Disk Drive |
| Hard Disk Drive test error | 2. Hard Disk Drive Adapter (if installed) |
| tests detected an error. | 3. System Board |
| Incorrect DOS version | 1. Ensure you are using |
| DOS version 3.0 or higher | |
| INT Mask Register Failed | 1. Microprocessor |
| The INT Mask Register tests detected | 2. System Board |
| an error. | |
| Invalid Date | 1. Real-Time Clock Assembly |
| The back-up clock and DOS dates | 2. System Board |
| do not match. | |
| Invalid Time | 1. Real-Time Clock Assembly |
| The back-up clock and DOS time of day | 2. System Board |
| settings do not match. | |
| Linear Cylinder Access Test Failed | 1. Hard Disk Drive |
| Hard disk drive error. The redundancy | 2. Hard Disk Drive Cable |
| check of the sectors read does not | 3. Hard Disk Drive Adapter |
| match the information of the drive. | (if installed) |
| 4. System Board | |
| Logic Function Failed | 1. Microprocessor |
| The CPU Logic Test has detected | 2. System Board |
| an error. | |
| Loopback Error | 1. System Board |
| An error occurred during the COM Port | 2. Wrap Plug |
| Test or Parallel Port Test. (A wrap plug | |
| must be installed to successfully | |
| complete these tests.) | |
| Main Components Failed | 1. System Board |
| A component failure was detected | 2. Processor |
| on the system board. | |
| Memory test cannot run at | 1. Memory Module |
| this location in memory | 2. System Board |
| Not enough free memory available | |
| to start the memory test. | |
| Missing QAPlus/PRO File(s) | 1. Diagnostic Diskette |
| One or more Diagnostic support | |
| files are missing | |
| NO LOOP-BACK PLUG. | 1. Install wrap plug on the |
| Skipping External Loopback test | serial port, rerun test. |
| No wrap plug installed. | 2. System Board |
| Not ready | 1. Ready Printer |
| Printer not on-line or not ready. | 2. Printer |
| 3. Printer Cable | |
| 4. System Board | |
| No 'type-amatic' repeat | 1. Keyboard |
| (At least one repeat key must be tested | 2. System Board |
| during this test or an error will occur.) | |
| The Type-amatic test detected an error. | |
| Not used by any standard device | 1. System Board |
| The IRQ is not currently being used | |
| by a non standard device. | |
| Numeric Proc Failed | 1. Microprocessor |
| The NPU TEST detected an error | 2. System Board |
| Parallel Ports Failed | 1. System Board |
| Test Report Summary message | |
| Pass (N): ** Errors ** | 1. Diskette Drive |
| Drive (X) Failed | 2. System Board |
| The read/write test failed on the | 3. Diskette Drive Cable |
| diskette drive. | |
| Pass (N): Drive (X) Write | 1. Insert a non write protected, |
| Protected or Unformatted | formatted diskette into the |
| diskette drive, then rerun the test | |
| 2. Diskette Drive | |
| 3. System Board | |
| 4. Diskette Drive Cable | |
| Pass (N): Unknown Media Drive (X) | 1. Diskette |
| Diskette Drive Test error. The File | 2. Diskette Drive |
| Allocation Table ID on the diskette | 3. System Board |
| is invalid. | 4. Diskette Drive Cable |
| Place Hi-density Media in Drive | 1. Diskette |
| The capacity of the diskette installed | 2. Diskette Drive |
| in the diskette drive is less then | 3. System Board |
| the capacity of the drive. | 4. Diskette Drive Cable |
| Printer Failed | 1. Printer |
| Ensure the printer is powered-on | 2. Printer Cable |
| and ready. | 3. System Board |
| Printer Fault | 1. Printer |
| Ensure the printer is powered-on | 2. Printer Cable |
| and ready. | 3. System Board |
| Printer Not Selected | 1. Printer |
| Ensure the printer is powered-on | 2. Printer Cable |
| and ready. | 3. System Board |
| Program or File Not Found | 1. Diagnostic Diskette |
| Press Any Key | 2. Diskette Drive |
| The diagnostic cannot find the | 3. System Board |
| USER(N).COM file. | |
| Program Too Big To Fit in Memory | 1. Reboot the system from |
| Too many Terminate and Stay Resident | the Diagnostic Diskette |
| programs in memory while loading | |
| diagnostics. | |
| QAPlus/PRO Cannot Be Re-run Because | 1. Diagnostic Diskette |
| Of Error in Relocating Program | 2. Memory Module |
| Diagnostics failed to relocate the | 3. System Board |
| Diagnostics Test programs so the memory | |
| space it resides in was not tested. | |
| RAM Memory Error in Block n. | 1. Memory Module |
| Bad bits n | 2. System Board |
| An error was detected in RAM. | |
| RAM Test Failed | 1. Memory Module |
| Test Result Summary message, | 2. System Board |
| Memory Test failed. | |
| Read error on cylinder n | 1. Hard Disk Drive |
| Hard disk drive physical format error. | 2. Hard Disk Drive Adapter |
| (if installed) | |
| 3. System Board | |
| Read Errors | 1. Diskette |
| Diskette drive read error. | 2. Diskette Drive |
| 3. System Board | |
| 4. Diskette Drive Cable | |
| Receive Error | 1. Serial Port Cable |
| Serial Port Loopback test error. | 2. System Board |
| Refresh Failure | 1. Memory Module |
| The Diagnostic Test detected an error | 2. System Board |
| while testing the DMA controller's | |
| RAM refresh cycle. | |
| RTC Interrupt Failure | 1. Real-Time Clock Assembly |
| The Diagnostic Test cannot detect | 2. System Board |
| the Real-Time clock interrupt. | |
| Serial Chip Error | 1. Serial Port Cable |
| COM Port error, general | 2. System Board |
| Serial Compare Error | 1. Serial Port Cable |
| COM Port error, information transmitted | 2. System Board |
| is not the same as information received. | |
| Serial Time-out Error | 1. Serial Port Cable |
| COM Port error, time interval is too long | 2. System Board |
| between transmitted and received data. | |
| Serious Memory Error -- | 1. Memory Module |
| Diags Cannot Continue | 2. System Board |
| Memory Test error. | |
| Sorry You Need A Mouse | 1. Mouse |
| The mouse or mouse driver was not detected. | 2. System Board |
| System Hangs | 1. Any Device |
| (See Undetermined Problems) | 2. Any Adapter |
| 3. System Board | |
| The Address Exceeds The Size | 1. Enter correct address |
| Of Your Memory | 2. Memory Module |
| An invalid memory address was | 3. System Board |
| entered. The Diagnostics Test | |
| display this message during the | |
| Locate Bad Chips option under | |
| the interact menu if an | |
| invalid memory address was | |
| entered at the 'Enter Memory | |
| Address Of Bad Chip' prompt. | |
| That Number is Out Of Range | 1. Enter the correct number |
| An invalid bit number was entered. | 2. Memory Module |
| Diagnostics Tests display this | 3. System Board |
| message during the Locate Bad | |
| Chips option. | |
| Too Many Errors - Test Aborted | 1. Microprocessor |
| Too many errors, the Diagnostics Test | 2. System Board |
| cannot continue. | |
| Transmit Error | 1. Serial Port Cable |
| Internal or external serial port | 2. System Board |
| Loopback test failure. | |
| Video Adapter Failed | 1. Video Adapter |
| Test Result Summary, displayed if | 2. System Board |
| 'Fail' was at the Quit/Fail/Pass | 3. Display |
| menu of any video test. | |
| Write error on cylinder n | 1. Hard Disk Drive |
| Hard disk drive write error. | 2. Hard Disk Drive Adapter |
| (if installed) | |
| Write Errors | 1. Diskette |
| Diskette drive write error. | 2. Diskette Drive |
| 3. System Board | |
| 4. Diskette Drive Cable | |
| Write Protected or Unformatted | 1. Insert a non write protected |
| The diskette is Write Protected | formatted diskette into the |
| or not formatted. | diskette drive, then rerun |
| the test. | |
| 2. Diskette Drive | |
| 3. System Board | |
| 4. Diskette Drive Cable | |
| You Cannot Delete the | 1. Make the correct selection |
| Motherboard | 2. Memory Module |
| 'Remove Board' option was | 3. System Board |
| selected. The Diagnostics Test | 4. Processor |
| display this message during | |
| the Locate Bad Chips option. |
Please see the LEGAL - Trademark notice.
Feel free - send a 
for any BUG on this page found - Thank you.