IBM 0275-001 Color (EPP-port) Flatbed Scanner

^{IBM-AUSTRIA - PC-HW-Support 30 Aug 1999}

IBM 0275-001 Color (EPP-port) Flatbed Scanner

Color Flatbed Scanner connected to EPP-port (M/T-0275 Model-001)

FRU P/N ----------------------------- Scanner FRU 01K1227 Power Adapter 01K1075 Scanner Cable 02K3367 ----------------------------- OPT P/N ----------------------------- U.S.A 04K0061 EMEA 01K1229 Swiss 01K1230 U.K. 01K1231 Italy 01K1232 Denmark 01K1233 South Afrika 01K1234

Highlights

Produces high-quality scans with astonishing 30-bit color resolution 600 x 1200 dpi (optical) up to 9600 x 9600 dpi (software-interpolated)
Installs quickly and easily using Enhanced Parallel Port (EPP) connection.
Scans black & white or color subjects up to 8.5-inch x 14-inch in size.
Includes industry-leading software to get you up and scanning:
- Xerox Pagis SE with TextBridge OCR for document handling and character recognition.
- Adobe PhotoDeluxe 2.0 for image editing

Installation Information

Industry-standard systems    IBM Personal Computer, Aptiva or IBM-compatible, minimum 486 DX processor,

   16 MB RAM, 2MB hard disk drive space to load scanner drivers, 94 MB hard disk

   drive space to load applications, enhanced parallel port, CD-ROM drive

Software/operating systems    Windows 3.1, Windows 95 or Windows NT 4.0 to operate scanner drivers,

   Windows 95 or Windows NT 4.0 to operate Xerox Pagis and Adobe PhotoDeluxe

Connectors/cables    Scanner cable (EPP port to scanner)

Industry-standard systems	IBM Personal Computer, Aptiva or IBM-compatible, minimum 486 DX processor,
	16 MB RAM, 2MB hard disk drive space to load scanner drivers, 94 MB hard disk
	drive space to load applications, enhanced parallel port, CD-ROM drive

Software/operating systems	Windows 3.1, Windows 95 or Windows NT 4.0 to operate scanner drivers,
	Windows 95 or Windows NT 4.0 to operate Xerox Pagis and Adobe PhotoDeluxe

Connectors/cables	Scanner cable (EPP port to scanner)

Troubleshooting
Try the following for problems specific to the scanner.

Scanner Problem Solving Tips

Symptom    Solution

No scan image on
the monitor    Check the power and attachment cables.

Scanner scans very slowly.    ° Make sure the resolution of the scanner is not set too high.

    A range between 75-200 should work fine.

   ° Set the Parallel Port Mode inside computer's BIOS to EPP

    (enhanced parallel port).

No scanner power    Check for proper attachment of the scanner and the scanner cables.

Cannot print to printer    ° Check that the printer cable is properly secured to the printer and scanner.

   ° Make sure printer is turned on.

   ° Turn off the computer and the printer.

    Make sure that the scanner is plugged into a constant power source

    (leave scanner on at all times).

    Turn the computer on and enter Windows. Once inside Windows turn on

    the printer and try printing a document.

Scanner does not respond    ° Reset the computer (turn it off and on).

   ° Enter the Scanner Utility to verify the printer port settings.

Poor quality scan image    Check the Windows display setting. The standard display supports 16 colors.

on the screen    If you need more colors, install a video driver.

Vertical lines in the    Clean the scanning glass and recheck the image.

scan image
The image is too dark    Check the contrast and brightness settings on the TWAIN driver.

or too light    Normally both contrast and brightness are set to fifty.

Scanner does not respond    Reset the computer (turn it off and on).

The scanned image is    Check the software brightness adjustment.

solid black
Scanner does not emit    Unplug the power cable from the rear of the scanner and open the scanner lid.

any light.    Looking at the front of the scanner while the lid is open plug the

   power cable back into the scanner. If the light turns on and off quickly,

   the scanner is working properly.

Action Manager does not    ° If you have a printer connected to the scanner, it can cause the Action Manager

pop-up after pressing the     access button not to work.

scanner access button.     Disconnect printer cable from scanner and press access button.

(Windows 3.X)    ° Make sure Action Manager is open. To open Action Manager, enter the Scanner

    Program Group and click on the Action Manager icon.

Only distorted output prints.    Purchase a shorter printer cable and try it. Sometimes when information has

   to travel a long distance it becomes distorted. Shortening the printer's cable

   can decrease the possibility of information becoming damaged.

Cannot scan to    ° Look at the Scanner Setup option inside of the application and make sure

application software     the correct scanner is chosen.

   ° Check all connections and make sure they're secure and correct.

Unable to find scanner    Check the computer's parallel port to see if it's an EPP by entering

   computer's BIOS. If the parallel port mode is set at ECP or SPP, change to EPP.

   Save and exit BIOS and run Windows.

   Enter the Scanner Utility and click the proper address and EPP. Choose Verify Port.

   If the computer does not support EPP, please purchase an EPP port.

The scanner light source    The scanner light source is designed to stay on all the time.

stays on all the time.    To turn off the scanner light, enter the Scanner Utility and choose Lamp Control.

The computer's mouse,    ° Upgrade printer port, or controller card to an EPP interface.

keyboard, or floppy drive    ° Enter BIOS and change the printer port to EPP and its address to 278, or 378.

do not work.

Symptom	Solution

No scan image on
the monitor	Check the power and attachment cables.

Scanner scans very slowly.	° Make sure the resolution of the scanner is not set too high.
	A range between 75-200 should work fine.
	° Set the Parallel Port Mode inside computer's BIOS to EPP
	(enhanced parallel port).

No scanner power	Check for proper attachment of the scanner and the scanner cables.

Cannot print to printer	° Check that the printer cable is properly secured to the printer and scanner.
	° Make sure printer is turned on.
	° Turn off the computer and the printer.
	Make sure that the scanner is plugged into a constant power source
	(leave scanner on at all times).
	Turn the computer on and enter Windows. Once inside Windows turn on
	the printer and try printing a document.

Scanner does not respond	° Reset the computer (turn it off and on).
	° Enter the Scanner Utility to verify the printer port settings.

Poor quality scan image	Check the Windows display setting. The standard display supports 16 colors.
on the screen	If you need more colors, install a video driver.

Vertical lines in the	Clean the scanning glass and recheck the image.
scan image
The image is too dark	Check the contrast and brightness settings on the TWAIN driver.
or too light	Normally both contrast and brightness are set to fifty.

Scanner does not respond	Reset the computer (turn it off and on).

The scanned image is	Check the software brightness adjustment.
solid black
Scanner does not emit	Unplug the power cable from the rear of the scanner and open the scanner lid.
any light.	Looking at the front of the scanner while the lid is open plug the
	power cable back into the scanner. If the light turns on and off quickly,
	the scanner is working properly.

Action Manager does not	° If you have a printer connected to the scanner, it can cause the Action Manager
pop-up after pressing the	access button not to work.
scanner access button.	Disconnect printer cable from scanner and press access button.
(Windows 3.X)	° Make sure Action Manager is open. To open Action Manager, enter the Scanner
	Program Group and click on the Action Manager icon.

Only distorted output prints.	Purchase a shorter printer cable and try it. Sometimes when information has
	to travel a long distance it becomes distorted. Shortening the printer's cable
	can decrease the possibility of information becoming damaged.

Cannot scan to	° Look at the Scanner Setup option inside of the application and make sure
application software	the correct scanner is chosen.
	° Check all connections and make sure they're secure and correct.

Unable to find scanner	Check the computer's parallel port to see if it's an EPP by entering
	computer's BIOS. If the parallel port mode is set at ECP or SPP, change to EPP.
	Save and exit BIOS and run Windows.
	Enter the Scanner Utility and click the proper address and EPP. Choose Verify Port.
	If the computer does not support EPP, please purchase an EPP port.

The scanner light source	The scanner light source is designed to stay on all the time.
stays on all the time.	To turn off the scanner light, enter the Scanner Utility and choose Lamp Control.

The computer's mouse,	° Upgrade printer port, or controller card to an EPP interface.
keyboard, or floppy drive	° Enter BIOS and change the printer port to EPP and its address to 278, or 378.
do not work.

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