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| Symptom | FRU/Action |
|---|---|
| CD-ROM drive not working | 1. Clean the CD |
| properly. | 2. Clean the optical-head lens |
| 3. CD-ROM Drive | |
| CD-ROM drive tray is not | 1. CD-ROM Drive |
| working. | |
| Server does not recognize | 1. Verify that the CD-ROM drive is enabled in the |
| the CD-ROM drive. | Configuration/Setup Utility program. |
| 2. Verify that the server is checking for the CD-ROM drive in the | |
| startup sequence. Use the Configuration/Setup Utility program. | |
| 3. CD | |
| 4. CD-ROM Drive | |
| CD-ROM drive in-use light | 1. CD-ROM |
| stays on, or the system | 2. CD-ROM Cable |
| continues to bypass the | |
| CD-ROM drive. | |
| Diskette drive in-use light | 1. Verify that the diskette drive is enabled in the |
| stays on, or the system | Configuration/Setup Utility program. |
| bypasses the diskette drive. | 2. Verify that a known good diskette is properly inserted in the drive |
| 3. The diskette contains the necessary files to start the system | |
| 4. Diskette Drive | |
| General monitor problems. | 1. Monitor |
| Some IBM monitors have | |
| their own self-tests. If you | |
| suspect a problem with the | |
| monitor, refer to the | |
| information that comes with | |
| the monitor for adjusting | |
| and testing instructions. | |
| The screen is blank. | 1. Check power cord and cable connections. |
| 2. Monitor | |
| 3. Video Adapter | |
| Only the cursor appears. | 1. Video Adapter |
| The monitor goes blank | 1. Check all cable connections. |
| when some application | 2. Verify that the graphics adapter is correctly installed in slot 1, |
| programs start. | the Accelerated Graphics Port (AGP). |
| 3. Verify that the device drivers necessary for the applications | |
| are installed. | |
| The monitor works when | 1. If enabled, disable the Advanced Power |
| you power-on the system, | Management (APM) feature setting in the |
| but goes blank after some | Configuration/Setup Utility program. |
| period of server inactivity. | |
| Note: | |
| The Advanced Power | |
| Management (APM) | |
| feature is not | |
| supported. | |
| Screen flickers. | 1. Set monitor to highest, noninterlaced refresh rate |
| Attention: | supported by the monitor and controller. |
| Using a resolution or | 2. Monitor |
| refresh rate that is | 3. Video Adapter |
| not supported by the | |
| monitor might damage it. | |
| Wavy, unreadable, rolling, | 1. Monitor |
| distorted screen, or screen | 2. Video Adapter |
| jitter. | If the monitor self-tests |
| show that the monitor is | |
| working properly: | |
| 1. Check the location of | |
| the Monitor. | |
| 2. Verify that an IBM | |
| monitor signal cable is | |
| properly connected. | |
| 3. Verify that the monitor | |
| is not trying to run at a | |
| higher refresh rate than | |
| supported. | |
| Wrong characters appear on | 1. Video Adapter Cable |
| the screen. | 2. Video Adapter |
| The server does not start | 1. Power Switch/LED Assembly |
| when you press the power | 2. Power Supply |
| switch. | Before replacing a FRU: |
| 1. Check all cable | |
| connections. | |
| 2. Verify that the server | |
| is properly installed. | |
| 3. Verify that the power | |
| outlet functions properly. | |
| 4. Verify that the correct | |
| type of memory is | |
| installed. | |
| An IBM option that used to | 1. Check all cable connections. |
| work does not work now. | 2. For SCSI options, check for proper termination. |
| Notes: | 3. Option Device |
| 1. If the option | |
| comes with its | |
| own test | |
| instructions, use | |
| those instructions | |
| to test the option. | |
| 2. An external option | |
| must be | |
| powered-on prior | |
| to powering-on | |
| the system. | |
| The parallel port cannot be | 1. Device |
| accessed, or the number of | 2. Adapter, if installed |
| parallel ports displayed is | 3. System Board |
| less than the number of | |
| parallel ports installed. | |
| The serial port cannot be | 1. Device |
| accessed, or the number of | 2. Adapter, if installed |
| serial ports displayed is less | 3. System Board |
| than the number of serial | |
| ports installed. | |
| Serial port and USB port | 1. Device |
| problems. | 2. Adapter, if installed |
| 3. System Board | |
| The SCSI expansion | 1. Verify that all SCSI expansion enclosure hardware |
| enclosure used to work, but | and cable connections are secure. |
| does not work now. | 2. Verify termination of the last option in each SCSI chain, or |
| the end of the SCSI cable. | |
| 3. If the SCSI expansion enclosure comes with its own test | |
| instructions, use those instructions to test it. | |
| 4. SCSI Repeater Card | |
| The SCSI Repeater Card used | 1. Verify that all SCSI Repeater Card hardware and |
| to work, but does not work now. | cable connections are secure. |
| 2. Verify that all external SCSI option cables are connected correctly. | |
| 3. Verify the termination of the last option in each SCSI chain, or | |
| the end of the SCSI cable. | |
| 4. SCSI Repeater Card | |
| The Ethernet Controller | 1. Run Diagnostics |
| cannot connect to the | 2. Check Cables |
| network. | 3. System Board |
| The Configuration/Setup | 1. The PCI BIOS interrupt settings are incorrect. |
| Utility program reports the | Check for interrupt conflicts with ISA devices. |
| Ethernet controller interrupt | If conflicts are found, reserve the ISA interrupts |
| Utility as 0 or 255. | (see ISA Legacy Resources) so that the PCI BIOS |
| The PCI BIOS is not | will assign another non-conflicting PCI interrupt value. |
| configuring the Ethernet | |
| controller or adapter | |
| correctly. | |
| The Configuration/Setup | 1. Run the Configuration/Setup Utility |
| Utility program reports | program on the server so that |
| No PCI Bus . | the PCI BIOS will configure the |
| The Configuration/Setup | Ethernet controller or adapter correctly. |
| Utility program has been run | |
| on another computer that | |
| does not have any PCI | |
| slots. | |
| The server stops running | 1. Check for interrupt conflicts with ISA |
| when loading device drivers. | devices. If conflicts are found, reserve the |
| The PCI BIOS interrupt | ISA interrupts (see ISA Legacy Resources) |
| settings are incorrect. | so that the PCI BIOS will assign another |
| non-conflicting PCI interrupt value. | |
| The diagnostics completed | 1. Make sure that the network cable is securely attached. |
| successfully, but the | 2. Make sure that you are using Category 5 cabling when operating |
| network connection fails. | the server at either 10 Mbps or 100 Mbps. |
| The Ethernet Activity light | 1. Make sure the network device drivers are loaded. |
| does not come on. | 2. Check all connections. |
| 3. Try sending data from this workstation. | |
| 4. Use another Ethernet adapter | |
| (see Installing or Removing ISA and PCI Adapters). | |
| 5. Use another port on the hub. | |
| 6. Make sure that the hub port is configured for the correct | |
| speed (10 Mbps or 100 Mbps). | |
| 7. If duplex mode was forced, make sure a speed of | |
| 10 Mbps or 100 Mbps was forced. | |
| 8. If you manually configured the duplex mode, make sure that | |
| you also manually configured the speed. | |
| 9. System Board | |
| Data is incorrect or sporadic. | 1. Make sure that you are using Category 5 cabling when |
| operating the server at either 10 Mbps or 100 Mbps. | |
| The Ethernet controller or | 1. Make sure that the cable is connected to the Ethernet adapter. |
| adapter stopped working | 2. Make sure that the PCI system BIOS is current. |
| when another adapter was | 3. Reseat the adapter. |
| added to the server. | 4. System Board |
| The Ethernet controller or | 1. Reseat the adapter. |
| adapter stopped working | 2. Try a different connector at the hub or switch. |
| without apparent cause. | 3. The network device driver files might be missing or corrupted. |
| 4. System Board |
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for any BUG on this page found - Thank you.