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Undetermined Problems (TP-770 - 9548/49)



Undetermined Problems

You are here because the diagnostic tests did not identify which adapter or device failed, installed devices are incorrect, a short circuit is suspected, or the system is inoperative. Follow the procedures below to isolate the failing FRU (do not replace non-defective FRUs).

Verify that all attached devices are supported by the computer.

Verify that the power supply being used at the time of the failure is operating correctly.


  1.  Power off the computer.
  2.  Check the cables, wires, and connectors for  short circuits and open circuits. Visually check them for damage.  If any problems are found, replace the FRU.
  3.  Remove or disconnect all of the following devices.

    1.  Non-IBM devices
    2.  Devices attached to the expansion bus connector
    3.  Printer, mouse, and other external devices
    4.  Battery pack
    5.  Hard disk drive
    6.  Diskette drive, CD-ROM drive, or DVD drive
    7.  DIMM
    8.  PC Cards

  4.  Power on the computer.
  5.  Determine if the problem has changed.
  6.  If the problem does not recur, reconnect the removed devices  one at a time until you find the failing FRU.
  7.  If the problem remains, replace the following FRUs one at a time. Do not replace a non-defective FRU.

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