What to Do First

^{IBM-AUSTRIA - PC-HW-Support 30 Aug 1999}

What to Do First

What to Do First

The servicer must include the following information on the parts exchange form or parts return form that is attached to the returned FRU:

Name and phone number of servicer.
Date of service.
Date when part failed.
Date of purchase.
Failure symptoms, error codes appearing on display, and beep symptoms.
Procedure index and page number in which failing FRU was detected.
Failing FRU name and part number.
Machine type, model number, BIOS level, and serial number.
Customer's name and address.

Before checking problems with the computer, determine whether the damage is covered by the warranty by referring to the following:

Note for Warranty

Check the ECAs (Engineering Change Announcements) of the device that pertain to the system failure before billing the customer.
During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer. The following list provides some common items that are not covered under warranty and some symptoms that may indicate the system was subjected to stresses beyond normal use.

The following is not covered under warranty:

LCD panel cracked from the application of excessive forces, shock, or from being dropped.
Scratched (cosmetic) parts.
Cracked or broken plastic parts, broken latches, broken pins, or broken connectors caused by excessive force.
Damage caused by liquid spilled into the system.
Damage caused by improperly insertion of a PCMCIA card or installation of an incompatible card.
Damage caused by foreign material in the diskette drive (or UltraBay II).
Diskette drive damage caused by the diskette drive cover being pressed or by the insertion of diskettes with multiple labels.
Damaged or bent diskette eject button.
CD-ROM drive damage caused by excessive force, shock, or by being dropped.
Fuses blown by the attachment of a non-supported device.
Forgotten computer or hard disk password (making the computer or hard disk unusable).

If the following symptoms are present, they may indicate damage caused by non-warranted activity:

Missing parts might be a symptom of unauthorized service or modification.
HDD spindles can become noisy from being subjected to excessive force or from being dropped.
I9990303 errors can be caused by exposure to strong magnetic fields.

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