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IBM-AUSTRIA - PC-HW-Support 30 Aug 1999 |
What to Do First (2625 365X, XD - 2635-380/385)
What to Do First
The servicer must include the following information on the
parts exchange form or parts return form that is attached to the
returned FRU:
- Name and phone number of servicer.
- Date of service.
- Date when part failed.
- Date of purchase.
- Failure symptoms, error codes appearing on display,
and beep symptoms.
- Procedure index and page number in which failing FRU was detected.
- Failing FRU name and part number.
- Machine type, model number, and serial number.
- Customer's name and address.
Before checking problems with the computer,
determine whether or not the damage is covered by the warranty
by referring to the following:
Note for Warranty
During the warranty period, the customer may be responsible for
repair costs if the computer damage was caused by misuse, accident,
modification, unsuitable physical or operating environment, or
improper maintenance by the customer.
The following list provides
some common items that are not covered under warranty and some
symptoms that may indicate the system was subjected to stresses beyond
normal use.
The following is not covered under warranty:
- LCD panel cracked by applying excessive force or by being dropped.
- Scratched (cosmetic) parts.
- Cracked or broken plastic parts, broken
latches, broken pins,
or broken connectors caused by excessive force.
- Damage caused by liquid spilled into the system.
- Damage caused by improperly inserting a PCMCIA card or installation
of an incompatible card.
- Damage caused by foreign material in the diskette drive slot.
- Diskette drive damage caused by pressing the
diskette drive cover or inserting diskettes with multiple labels.
- Damaged or bent diskette eject button.
- CD-ROM drive damage caused by excessive force, shock, or from
being dropped.
- Fuses blown by attaching a non-supported device.
- Forgotten computer or hard disk password
(making computer or hard disk unusable).
If the following symptoms are present, they may indicate
damage caused by non-warranted activity:
- Missing parts may be a symptom of unauthorized service or
modification.
- HDD spindles can become noisy if subjected to
excessive force or if the HDD is dropped.
- I9990303 errors
can be caused by exposure to strong magnetic fields.
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