 |
IBM-AUSTRIA - PC-HW-Support 30 Aug 1999 |
What to Do First (2640)
What to Do First
The servicer must include the following in the parts exchange form or parts return form
that is attached to the returned FRU.
- Name and phone number of servicer.
- Date of service.
- Date when part failed.
- Date of purchase.
- Failure symptoms, error codes appearing on display, and beep symptoms.
- Procedure index and page number in which failing FRU was detected.
- Failing FRU name and part number.
- Machine type, model number, and serial number.
- Customer's name and address.
Before checking problems with the computer, determine whether or not the damage applies the warranty
by referring to the following:
Note for Warranty: During the warranty period, the customer may be responsible
for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical
or operating environment, or improper maintenance by the customer. The following list provides some
common items that are not covered under warranty and some symptoms that may indicate the system was subjected
to stresses beyond normal use:
The following is not covered under warranty:
- LCD panel cracked from being dropped or applying too much force.
- Scratched (cosmetic) parts.
- Cracked or broken plastic parts, broken
latches, broken pins
or connectors caused by excessive force.
- Damage caused by liquid spilled onto the system.
- Damage caused by improperly inserting a PCMCIA card or installation
of an incompatible card.
- Damage due to foreign material in the FDD or FDD bay.
- Damage to the diskette drive caused by pressing the
diskette drive cover or inserting diskettes with multiple labels.
- Diskette eject button was bent or damaged.
- Damage to the CD-ROM drive caused by excessive force shocked or dropped.
- Fuse blown by attaching non-supported device.
- Forgotten computer password. (making computer unuseable.)
If the following symptoms are present, they may indicate
damage caused by non-warranted activity:
- Missing parts can be a symptom of unauthorized service or
modification.
- HDD spindles can become noisy if subjected to
excessive force or is dropped.
- I9990303 errors
can be caused by exposure to strong magnetic fields.
Back to 
More INFORMATION / HELP is available at the IBM-HelpCenter
Please see the LEGAL - Trademark notice.
Feel free - send a 
for any BUG on this page found - Thank you.