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Compaq Presario Internet PC 5000 Series Computers

Troubleshooting

PRODUCT DESCRIPTION

TROUBLESHOOTING

ILLUSTRATED PARTS CATALOG

REMOVAL AND REPLACEMENT PROCEDURES

JUMPER AND SWITCH INFORMATION

SPECIFICATIONS

Clearing CMOS

Power-On Self Test
(POST)

Configuration

Diagnostic error
codes

Troubleshooting
without diagnostics

 Diagnostic Error Codes

Diagnostic error codes occur if the system recognizes a problem while running the program. These error codes help identify possibly defective subassemblies.

Tables listed on this page give possible error code and descriptions of the required action to resolve the error condition.

IMPORTANT Retest the sytem after completing each step. If the problem is resolved, do not proceed with the remaining diagnostic tests.

For assistance in the removal and replacement of a particular subassembly, see Removal and Replacement Procedures.

100-xx Processor 600-xx Disk drive 3200-xx Audio
200-xx Memory 1100-xx Serial 3300-xx CD or DVD
300-xx Keyboard 1200-xx Modem xxxx-xx CD-RW DVD
400-xx Parallel (printer) 1700-xx Hard drive 8600-xx Pointing device interface
500-xx Monitor 2400-xx Video

 

Processor Error Codes

Error Code: Description: Recommended Action:
101-xx CPU test failed Replace the system board and retest.
102-xx Processor error
  1. Run Setup and retest.
  2. Replace the processor and retest.
103-xx DMA controller failed The following step applies to error code 103-xx through 106-xx:

Replace the system board.

104-xx Interrupt controller failed
105-xx Port error
106-xx Keyboardcontroller self-test failed.
107-xx CMOS RAM test failed The following steps apply to error code:  107-xx through 109-xx:
  1. Replace the battery/clock module and retest.
  2. Replace the system board and retest.
108-xx CMOS interrupt test failed
109-xx CMOS clock failed
110-xx Reprogrammable timer test failed The following steps apply to error codes 110-xx through 113-xx:

Replace the system board and retest.

111-xx Refresh detect test failed
112-xx Speed test failed
113-01 Protected mode test failed
114-xx Speaker test failed
  1. Verify the speaker connection.
  2. Replace the system board and retest.
199-xx Installed devices test failed
  1. Check system configuration.
  2. Verify cable connections.
  3. Check switch settings.
  4. Run Compaq Utilities.
  5. Replace the system board and retest.

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Memory Error Codes

Error Code: Description: Recommended Action:
200-xx Invalid memory configuration
  1. Verify memory module value compatibility.
  2. Reinsert memory in the correct location.
201-xx Memory machine ID test failed The following steps apply to error codes 201-xx and 202-xx:
  1. Flash the ROM and retest.
  2. Replace the memory and retest.
  3. Replace the system board and retest.
202-xx Memory system ROM checksum failed
203-xx Memory write/read test failed The following steps apply to error codes 203-xx through 210-xx:
  1. Remove one memory module at a time until the error message stops.
  2. Replace other removed modules one at a time, testing each to ensure the error does not return.
  3. Replace the system board and retest.
204-xx Memory address test failed
206-xx Increment pattern test failed
210-xx Random pattern test failed

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Keyboard Error Codes

Error Code: Description: Recommended Action:
301-xx Keyboard short test, 8042 self-test failed The following steps apply to error codes 301-xx through 304-xx:
  1. Check the keyboard connection. If disconnected, turn the computer off and connect the keyboard.
  2. Replace the keyboard and restart.
  3. Replace the system board and retest.
302-xx Keyboard long-test failed
303-xx Keyboard LED test, 8042 self-test failed
304-xx Keyboard typematic test failed

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Monitor (VGA or Flat-Panel) Error Codes

Error Code: Description: Recommended Action:
501-xx Video controller test failed The following step applies to error codes 501-xx through 516-xx:

Replace the system board and retest.

502-xx Video memory test failed
503-xx Video attribute test failed
504-xx Video character set test failed
505-xx Video 80 x 25 mode 9 x 14 character cell test failed
506-xx Video 80 x 25 mode 9 x 14 character cell test failed
507-xx Video 40 x 25 mode test failed
508-xx Video 320 x 200 mode color set 0 test failed
509-xx Video 320 x 200 mode color set 1 test failed
510-xx Video 640 x 200 mode test failed
511-xx Video screen memory page test failed
512-xx Video gray scale test failed
514-xx Video white screen test failed
516-xx Video noise pattern test failed

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Diskette Drive Error Codes

Error Code: Description: Recommended Action:
600-xx Disk ID drive types test failed The following steps apply to error codes 600-xx through 698-xx:
  1. Replace the disk and retest.
  2. Check and/or replace the disk power and signal cables and retest.
  3. Replace the disk drive and retest.
  4. Replace the system board and retest.
601-xx Disk format failed
602-xx Disk read test failed
603-xx Disk write, read, compare test failed
604-xx Disk random seek test failed
605-xx Diskette ID media test failed
606-xx Disk speed test failed
607-xx Disk wrap test failed
608-xx Disk write-protect test failed
609-xx Disk reset controller test failed
610-xx Disk change line test failed
694-xx Pin 34 is not cut on 360KB disk drive
697-xx Disk type error
698-xx Disk drive speed not within limits
699-xx Disk drive/media ID error
  1. Replace media.
  2. Run Setup.

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Modem Error Codes

Error Code: Description: Recommended Action:
1201-xx Modem Internal Loop-Back Test The following steps apply to 1201-xx through 1210-xx:
  1. Refer to modem documentation procedures.
  2. Check the modem line.
  3. Replace the modem device.
1202-xx Modem Time-Out Error
1203-xx Modem External Termination Test
1204-xx Modem Auto Originate Test
1206-xx Dial Multifrequency Tone Test
1210-xx Modem Direct Connect Test

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Hard Drive Error Codes

Error Code: Description: Recommended Action:
1700-xx Hard drive ID types test failed The following steps apply to error codes 1700-xx through 1799-xx:
  1. Run Setup and verify drive type.
  2. Replace the hard drive data and power cables and retest.
  3. Replace the hard drive and retest.
  4. Replace the system board and retest.

 

1701-xx Hard drive format test failed
1702-xx Hard drive read test failed
1703-xx Hard drive write/read/compare test failed
1704-xx Hard drive random seek test failed
1705-xx Hard drive controller test failed
1706-xx Hard drive ready test failed
1707-xx Hard drive recalibration test failed
1708-xx Hard drive format bad track test failed
1709-xx Hard drive reset controller test failed
1710-xx Hard drive park head test failed
1714-xx Hard drive file write test failed
1715-xx Hard drive head select test failed
1716-xx Hard drive conditional format test failed
1717-xx Hard drive ECC (Error Correction Code) test failed
1719-xx Hard drive power mode test failed
1730-xx Fixed Disk 0 does not support DMA mode
1731-xx Fixed Disk 1 does not support DMA mode
1740-xx Fixed Disk 0 failed Set Block Mode command
1741-xx Fixed Disk 1 failed Set Block Mode command
1750-xx Fixed Disk 0 failed Identity command
1751-xx Fixed Disk 1 failed Identity command
1760-xx Fixed Disk 0 does not support Block Mode
1761-xx Fixed Disk 1 does not support Block Mode
1790-xx Disk 0 Configuration Error
1792-xx Secondary Disk Controller Failure
1799-xx Invalid hard drive type failed

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Video Error Codes

Error Code: Description: Recommended Action:
2402-xx Video memory test failed The following steps apply to error codes 2402-xx through 2456-xx:
  1. Run Setup.
  2. Replace the system board and retest.
2403-xx Video attribute test failed
2404-xx Video character set test failed
2405-xx Video 80 x 25 mode 9 x 14 character cell test failed
2406-xx Video 80 x 25 mode 8 x 8 character cell test failed
2407-xx Video 40 x 25 mode test failed
2408-xx Video 320 x 200 mode color set 0 test failed
2409-xx Video 320 x 200 mode test failed
2410-xx Video 640 x 200 mode test failed
2411-xx Video screen memory page test failed
2412-xx Video gray scale test failed
2414-xx Video white screen test failed
2416-xx Video noise pattern test failed
2418-xx ECG/VGC memory test failed
2419-xx ECG/VGC ROM checksum test failed
2420-xx ECG/VGC attribute test failed
2421-xx ECG/VGC 640 x 200 graphics (256-color mode) test failed
2422-xx ECG/VGC 640 x 350 16-color set test failed
2423-xx ECG/VGC 640 x 350 64-color set test failed
2424-xx ECG/VGC monochrome text mode test failed
2425-xx 640 x 480 graphics test failure
2431-xx 640 x 480 graphics test failure
2432-xx 320 x 200 graphics (256-color mode) test failed
2448-xx Advanced VGA Controller test failed
2451-xx 132-column Advanced VGA test failed
2456-xx Advanced VGA 256-color test failed
2468-xx Advanced VGA BitBLT test The following steps apply to error codes 2468-xx through 2480-xx:
  1. Run Setup.
  2. Replace the system board and retest.
2477-xx Advanced VGA datapath test
2478-xx Advanced VGA BitBLT test
2480-xx Advanced VGA Linedraw test

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Audio Error Codes

Error Code: Description: Recommended Action:
3206-xx Audio System Internal Error Replace the system board and retest.

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CD or DVD Drive Error Codes

Error Code: Description: Recommended Action:
3301-xx CD or DVD drive read test failed The following steps apply to error codes 3301-xx through 3305-xx and 66xx-xx:
  1. Replace the CD or DVD disk and retest.
  2. Check the jumper settings on the CD or DVD drive.
  3. Check and/or replace the power and signal cables and retest.
  4. Replace the CD or DVD drive and retest.
3305-xx
66xx-xx

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Pointing Device Interface Error Codes

Error Code: Description: Recommended Action:
8601-xx Pointing Device Interface test failed
  1. Replace with a working device and retest.
  2. Replace the system board and retest.

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CD-RW Drive Error Codes

Error Code: Description: Recommended Action:
xxxx-xx CD-RW drive The following steps apply to error codes xxxx-xx through xxxx-xx:
  1.  
  2.  
  3.  

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