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Maintenance & Service Guide |
MSG Index | Home |
Preface | Product
Description | Troubleshooting
| Illustrated Parts |
Removal & Replacement |
Diagnostic error codes occur if the system recognizes a problem while running the Compaq Utilities TEST program. These error codes help identify possible defective subassemblies.
| IMPORTANT: | Retest the system after completing each step. If the problem has been resolved, do not proceed with the remaining steps. |
For assistance in the removal and replacement of a particular subassembly, see Removal and Replacement Procedures.
Click on the desired error code range or corresponding test for a description of each error condition and actions required to resolve the error condition.
| Error Code | Description | Recommended Action |
| 1101-xx | Serial Port Test | The following steps apply to error codes 1101-xx through 1109-xx: |
| 1109-xx | Clock Register Test | 1. Check the switch settings on
the serial/parallel device, if applicable. 2. Replace the system board and retest. |
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| Error Code | Description | Recommended Action |
| 1201-xx | Modem Internal Loop-Back Test | The following steps apply to error codes 1201-xx through 1210-xx: |
| 1202-xx | Modem Time-Out Error | 1. Refer to modem documentation for correct Setup procedures. |
| 1203-xx | Modem External Termination Test | 2. Check the modem line. |
| 1204-xx | Modem Auto Originate Test | 3. Replace the modem and retest. |
| 1206-xx | Dial Multifrequency Tone Test | |
| 1210-xx | Modem Direct Connect Test | |
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| Error Code | Description | Recommended Action |
| 1700-xx | Hard drive ID types test failed | The following steps apply to error codes 1700-xx through 1799-xx: |
| 1701-xx | Hard drive format test failed | 1. Run Setup and verify drive type. |
| 1702-xx | Hard drive read test failed | 2. Replace the hard drive signal and power cables and retest. |
| 1703-xx | Hard drive write/read/compare test failed | 3.
Replace the hard drive and retest. 4. Replace the system board and retest. |
| 1704-xx | Hard drive random seek test failed | |
| 1705-xx | Hard drive controller test failed | |
| 1706-xx | Hard drive ready test failed | |
| 1707-xx | Hard drive recalibration test failed | |
| 1708-xx | Hard drive format bad track test failed | |
| 1709-xx | Hard drive reset controller test failed | |
| 1710-xx | Hard drive park head test failed | |
| 1714-xx | Hard drive file write test failed | |
| 1715-xx | Hard drive head select test failed | |
| 1716-xx | Hard drive conditional format test failed | |
| 1717-xx | Hard drive ECC* test failed | |
| 1719-xx | Hard drive power mode test failed | |
| 1730-x | Fixed Disk 0 does not support DMA Mode | |
| 1731-x | Fixed Disk 1 does not support DMA Mode | |
| 1740-x | Fixed Disk 0 failed Set Block Mode command | |
| 1741-x | Fixed Disk 1 failed Set Block Mode command | |
| 1750-x | Fixed Disk 0 failed Identify command | |
| 1751-x | Fixed Disk 1 failed Identify command | |
| 1760-x | Fixed Disk 0 does not support Block Mode | |
| 1761-x | Fixed Disk 1 does not support Block Mode | |
| 1790-x | Disk 0 Configuration Error | |
| 1792-x | Secondary Disk Controller Failure | |
| 1799-xx | Invalid hard drive type failed | |
| Error Code | Description | Recommended Action |
| 2402-xx | Video memory test failed | The following steps apply to error codes 2402-xx through 2456-xx: |
| 2403-xx | Video attribute test failed | 1. Run Setup. |
| 2404-xx | Video character set test failed | 2. Replace the system board and retest. |
| 2405-xx | Video 80x25 mode 9x14 character cell test failed | ¡@ |
| 2406-xx | Video 80x25 mode 8x8 character cell test failed | ¡@ |
| 2407-xx | Video 40x25 mode test failed | ¡@ |
| 2408-xx | Video 320x200 mode color set 0 test failed | ¡@ |
| 2409-xx | Video 320x200 mode color set 1 test failed | ¡@ |
| 2410-xx | Video 640x200 mode test failed | ¡@ |
| 2411-xx | Video screen memory page test failed | ¡@ |
| 2412-xx | Video gray scale test failed | ¡@ |
| 2414-xx | Video white screen test failed | ¡@ |
| 2416-xx | Video noise pattern test failed | The following steps apply to error codes 2402-xx through 2456-xx: |
| 2418-xx | ECG/VGC memory test failed | 1. Run Setup. |
| 2419-xx | ECG/VGC ROM checksum test failed | 2. Replace the system board and retest. |
| 2420-xx | ECG/VGC attribute test failed | |
| 2421-xx | ECG/VGC 640x200 graphics mode test failed | |
| 2422-xx | ECG/VGC 640x350 16-color set test failed | |
| 2423-xx | ECG/VGC 640x350 64-color set test failed | |
| 2424-xx | ECG/VGC monochrome text mode test failed | |
| 2425-xx | 640x480 graphics test failure | |
| 2431-xx | 640x480 graphics test failure | |
| 2432-xx | 320x200 graphics (256-color mode) test failed | |
| 2448-xx | Advanced VGA Controller test failed | |
| 2451-xx | 132-column Advance VGA test failed | |
| 2456-xx | Advanced VGA 256-Color test failed | |
| 2468-xx | Advanced VGA BitBLT test | The following steps apply to error codes 2468-xx through 2480-xx: |
| 2477-xx | Advanced VGA datapath test | 1. Run Setup. |
| 2478-xx | Advanced VGA BitBLT test | 2. Replace the system board and retest. |
| 2480-xx | Advanced VGA Linedraw test |
| Error Code | Description | Recommended Action |
| 8601-xx | Pointing Device Interface test failed | 1. Replace with a working
pointing device and retest. 2. Replace the system board and retest. |
| Error Code | Description | Recommended Action |
| 3206-xx | Audio System Internal Error | Replace the system board and retest. |
| Error Code | Description | Recommended Action |
| 3301-xx 3305-xx 66XX-xx |
CD drive read test failed | The following steps apply to
error codes 3301-xx through 3305-xx and 66XX-xx: 1. Replace the CD and retest. 2. Check the jumper settings on the CD drive. 3. Check and/or replace the power and signal 4. Replace the CD drive and retest. 5. Replace the backplane. |
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  Revised: 19 Nov. 1999  |
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