Maintenance &
Service Guide
Presario 1600 Series Portable Computers
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Printer Solutions
Solving Minor Problems
Some minor problems and possible solutions are outlined here. If the problem appears related to a software application, check the documentation provided with the software.
Solving Printer Problems
If you experience problems printing, run a printer self-test. Refer to the documentation provided with your printer for instructions. If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application documentation.
| Problem | Probable Cause | Solution(s) |
| Printer will not turn on. | The signal cable may not be connected properly, or the printer is unplugged. | Ensure that the signal cable is properly connected and that the power cord is connected to the electrical outlet. |
| Printer will not print. | Printer is not turned on or is off line. | Turn the printer on and set it to on line. |
| The device drivers for your application are not installed. | Refer to the printer documentation to install the correct printer driver. | |
| Printer that is set up for a network is not connected to the network. | Connect the printer to the network. | |
| Printer cable is too long, unshielded, or defective. | Replace the cable. | |
| Paper tray is empty. | Fill the paper tray with paper and set the printer to online. | |
| Printer prints garbled information. | Correct printer drivers are not installed. | Refer to the printer documentation to install the correct printer driver. |
| Cable is not connected properly. | Ensure that the printer signal cable is properly connected to the computer. | |
| Cable is defective. | Replace the printer cable and retest. | |
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