United States

Compaq Presario Internet PC 7000 Series Computers | TROUBLESHOOTING

PRODUCT DESCRIPTION | TROUBLESHOOTING | ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES | JUMPER AND SWITCH INFORMATION | SPECIFICATIONS

RESETTING USER PASSWORDS POWER-ON SELF TEST (POST) CONFIGURATION DIAGNOSTIC ERROR CODES TROUBLESHOOTING WITHOUT DIAGNOSTICS | Configuration This section explains how to use Setup and Compaq Utilities which should be accessed in the following ways: When a system configuration error is detected during the POST. To change factory default settings for some of the computer features. To change the system configuration, which is sometimes necessary when you add or remove optional hardware. To set system configuration features. Click a link below to go to the appropriate subsection: Preparing the Computer Setup Accessing Compaq Utilities Options View System Information (INSPECT)
Preparing the Computer Ensure proper ventilation. The computer should have a 3-inch (7.6cm) clearance of the system unit. Turn off the computer and peripheral devices. Disconnect any peripheral devices other than the monitor and keyboard. Do not disconnect the monitor or keyboard if you want to test or use them to log error messages. Install loop-back and terminating plugs for complete testing. Return to top
Setup Modify settings for audio, storage, power management, communications, and input devices. Get an overall picture of the computer's hardware configuration. Verify configuration parameters in determining problems. Set time and date. Running Setup To access the Setup utility, turn on the computer and press the F10 key when the Compaq logo appears on your screen.
NOTE | The actual menu displayed on your computer may vary slightly, depending on your configuration.
Return to top
Accessing Compaq Utilities Options This section provides information about the menu options accessible from the Compaq Utilities menu. Create a Compaq Utilities Disk A Compaq Utilities disk must be created to troubleshoot the system. To create the disk, complete the following steps: Insert the QuickStore CD into the CD drive. From the Windows desktop, click on Start, then Programs, then Windows Explorer. Click on the CD drive icon. Double-click on the PCdiags folder. Insert a disk in the disk drive. Double-click on the QRST5.exe icon. Press Enter when the QuickStore label appears. After the CD has completed copying to the disk, eject the QuickStore CD. Running Compaq Utilities To run Compaq Utilities, turn on or reboot the computer with the Compaq Utilities disk in the disk drive. The menu will appear on your screen. Return to top
View System Information (INSPECT) The View System Information (INSPECT) utility provides information about the system once it is configured. INSPECT operates with MS-DOS and provides information about the operating system, including: Contents of the operating system startup files Current memory configuration ROM version Type of processor and coprocessor disk and hard drives Active printer and communication interfaces Modem Return to top