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Compaq Presario Internet PC 7000 Series Computers | TROUBLESHOOTING

PRODUCT DESCRIPTION | TROUBLESHOOTING | ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT PROCEDURES | JUMPER AND SWITCH INFORMATION | SPECIFICATIONS

RESETTING USER PASSWORDS POWER-ON SELF TEST (POST) CONFIGURATION DIAGNOSTIC ERROR CODES TROUBLESHOOTING WITHOUT DIAGNOSTICS |  | Troubleshooting Without Diagnostics This section describes some simple, preliminary tests and guidelines for troubleshooting the computer. Checklist for Solving Minor Problems: If you encounter some minor problem with the computer or software application, go through the following checklist for possible solutions before running any of the diagnostic utilities: Is the computer connected to the working power outlet? Is the computer turned on and the power light illuminated? Are all the cables connected properly and seated? Are all of the necessary device drivers installed? Is the CONFIG.SYS file correct? Is the AUTOEXEC.BAT file (MS-DOS) or STARTUP.CMD file correct? Was a nonbootable disk loaded in the disk drive at power-up? Are all the switch settings correct? Was Computer Setup run after installing options (memory, disk drives, etc.) and booted installing industry standard architecture boards? Quick checks and possible solutions for problems related to these topics:
CD Drive | Disk Drive | Power
DVD Drive | Hard Drive |
USB Ports | Hardware Installation |
In addition, this section provides information for resolving hardware conflicts.
CD Drive
Problem | Probable Cause | Possible Solution
Cannot read compact disc. | CD is not properly seated in the drive. | Eject the CD, then re-insert it, pressing CD firmly to correctly seat it in the drive.
CD has been loaded upside down. | Eject the CD, turn it over, then reload.
CD may be dirty or scratched. | Load another CD.
Cannot eject compact disc (tray-load only). | Power cycle delay. | After turning the computer off, wait 30 seconds before turning the computer on again.
CD drive is not connected properly. | Open the computer and check to see if the cable is connected properly.
Proper driver is not loaded. | Restart the system and make sure the drivers are loaded.
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DVD Drive
Problem | Probable Cause | Possible Solution
Cannot read DVD disc. | DVD or CD is not properly seated in the drive. | Eject DVD or CD, press down on the disc firmly to correctly seat it in the drive.
DVD or CD has been loaded upside down. | Eject the disc, turn it over, then reload.
DVD or CD disc may be dirty or scratched. | Load another DVD disc.
DVD does not work in the DOS mode. | Proper drivers are not loaded. | Restart the system and make sure the DVD drivers are loaded.
Cannot eject DVD disc. | The system is in the Sleep mode. | Press the Power button to bring the system up to full power, then eject the DVD.
The DVD, disk, or hard drive was active when attempting to eject the DVD. | Wait until all drive activity ends, then eject the DVD.
DVD disc is not properly seated in the drive. | Turn off the computer, insert a straight pin into the emergency eject hole, then push firmly. Slowly pull the tray out from the drive until fully extended, then remove the DVD disc.
DVD drive devices are not detected. | DVD drive is not connected properly. | Open the computer and check to see that the cable is connected properly.
Incorrect driver is installed. | Ensure the correct driver is installed in computer.
Drive has been changed. | Make sure the jumper setting is set for "Setup."
Proper drivers are not loaded. | Restart the system and make sure the DVD drivers are loaded.
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Hard Drive
Problem | Probable Cause(s) | Possible Solution
Hard drive error occurs. | Hard disk has bad sectors or has failed. | Run Computer Setup. Reformat the hard disk.
Drive not found. | Cable could be loose. | Check cable connections.
Disk transaction problem. | Either the directory structure is bad or there is a problem with a file. | From the desktop click on the Start menu, Programs, Accessories, System Tools, and check for problems. If problems exist, checkmark the "Automatically fix errors" box at the bottom to correct the problems. If a large enough allocation unit is found, click on the Start button and choose Programs, Accessories, System Tools, Disk Defragmenter.
Nonsystem disk message. | The system is trying to start from a disk that is not bootable. | Remove the disk from the disk drive.
The system is trying to start from the hard drive but the hard disk is damaged. | Insert a bootable disk into the disk drive and restart the computer with Ctrl+Alt+Del.
Disk boot is disabled in Computer Setup. | Run Computer Setup and enable disk drives.
Hard drive operation seems slow, or hard drive activity light is not on, or stays on without blinking. | The hard disk files may be fragmented. | From the desktop click on the Start menu, Programs, Accessories, System Tools, and check for problems. If problems exist, checkmark the "Automatically fix errors" box at the bottom to correct the problems. If a large enough allocation unit is found, click on the Start button and choose Programs, Accessories, System Tools, Disk Defragmenter.
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Hardware Installation
Problem | Probable Cause(s) | Possible Solutions
A new device is not recognized as part of the computer system. | When the system advised you of changes to the configuration, you did not save the changes. | Reboot the computer and follow the instructions for saving changes.
The system may not have automatically recognized the new device. | Run Computer Setup and identify the device.
The cables for the new external device are loose, or the power cables are unplugged. | Check all cables.
The power switch for the new external device is not turned on. | Turn off the computer, turn on the external device, and then turn on the computer to integrate the new modes of the computer.
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Power
Problem | Possible Solution
Computer will not turn on. | Ensure that the computer is connected to a power supply.
Computer does not automatically display the date and time. | The real-time clock (RTC) battery may need to be replaced - use the Click Here for replacement procedures.
Computer does not beep during POST. | The speaker volume may is turned down. Select the Volume option from the Control Panel and adjust the volume.
Computer powered off automatically. | The unit temperature may have been exceeded. Check for function and blockage.
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USB Ports
Problem | Probable Cause(s) | Possible Solution
Port 3 cannot work with any slow speed devices. | The device is plugged into the wrong port. | Check to see if the keyboard is plugged into the CPU. Ensure that the USB device is properly inserted into the port.
USB device does not work with the system. | The USB device and the system may use different USB architectures. | Ensure that the USB device and the system have the same USB architecture. (UHCI-compliant devices only work with a UHCI-compliant system, and compliant devices will only work with a OHCI-compliant system.)
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Disk Drive
Problem | Probable Cause(s) | Possible Solution
Disk drive light stays on. | Disk may be damaged. | Remove disk, insert new disk into disk drive.
Disk may be installed incorrectly | Remove disk, reinsert into disk drive.
Software program may be damaged. |
Disk drive cannot write to a disk. | Disk is not formatted. | Format disk. Important: Formatting removes all saved information from the disk.
Disk is write-protected. | Move the write-protect tab on the disk to the unprotected position
Writing to the wrong drive. |
Not enough space is left on the disk. | Remove disk, insert new disk into disk drive.
Disk drive cannot read a disk. | Disk is not formatted. | Format disk. Important: Formatting removes all saved information from the disk.
Using the wrong disk type for the drive type. |
Reading the wrong drive. |
Disk drive has been disabled by Computer Setup. |
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