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HANGS ON WINDOWS NT 4.0 AND TERMINAL SERVER 4.0



Subject: HANGS ON WINDOWS NT 4.0 AND TERMINAL SERVER 4.0
New Netfinity server RETAIN Tip: 

    Record number:       H166162
    Device:              D/T8680
    Model:               M
    Hit count:           UHC00000
    Success count:       USC0000
    Publication code:    PC50
    Tip key:
    Date created:        O99/03/26
    Date last altered:   A99/03/26
    Owning B.U.:         USA


Abstract: HANGS ON WINDOWS NT 4.0 AND TERMINAL SERVER 4.0


SYMPTOM:

Black screen with Windows NT Server 4.0 and the IBM S3 video driver.

Note: If system encounters a blue screen problem, the S3 video driver hangs before the text based blue screen is displayed.


PROBLEM ISOLATION AIDS:

       a Netfinity 7000-M10 server, Type 8680, any Model.
       a Netfinity 7000 server, Type 8651, any Model.
       a Netfinity 5500-M20 server, Type 8662, any Model.
       a Netfinity 5500-M10 server, Type 8661, any Model.
       a Netfinity 5500 server, Type 8660, any Model.
       a Netfinity 5000 server, Type 8659, any Model.

       Windows NT server 4.0
       Windows NT Terminal server 4.0
       (Note: These are affected with or without any service pack applied.)


FIX:



http://www.pc.ibm.com/searchfiles.html
search on 'S3 video'


WORKAROUND:

Use the standard VGA driver that ships with Windows NT or Windows Terminal Server.


TRADEMARKS:

Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States and/or other countries.

Other company, product and service names may be the trademarks or service marks of others.


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