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SYSTEM HANGS DURING INSTALLATION OF OS/2 SMP



Subject: SYSTEM HANGS DURING INSTALLATION OF OS/2 SMP
New Netfinity server RETAIN Tip: 

    Record number:       H165694
    Device:              D/T8680
    Model:               M
    Hit count:           UHC00000
    Success count:       USC0000
    Publication code:    PC50
    Tip key:             012
    Date created:        O98/12/29
    Date last altered:   A98/12/29
    Owning B.U.:         USA


Abstract: SYSTEM HANGS DURING INSTALLATION OF OS/2 SMP


TEXT:

System hangs during installation of OS/2 SMP.


SYMPTOMS:

System hangs during final re-boot of installation process of OS/2 SMP.


PROBLEM ISOLATION AIDS:


WORKAROUND:

During installation, at the "System Configuration" window click on the CD-ROM icon to get a list of supported CD-ROMs.
Click on "Non-listed IDE CD-ROM". Select any other items you wish to configure (although these may be added after installation) and click OK.
Proceed normally with the remainder of the installation.


DETAILS:

The installation process hangs because the CD-ROM in the Netfinity 7000 M10 has not yet been added to the CD-ROM list within the OS/2 software.
Because of this, OS/2 can not automatically detect the CD-ROM and this causes the installation process to hang. Choosing "Non-listed IDE CD-ROM" allows OS/2 to "see" the CD-ROM and proceed with the installation.


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