IBM-AUSTRIA - PC-HW-Support    30 Aug 1999

CERTAIN DIAGNOSTIC TESTS HANG when USB ENABLED

    Record number:       H164725
    Device:              D/T8680
    Model:               M
    Hit count:           UHC00000
    Success count:       USC0000
    Publication code:    PC50
    Tip key:
    Date created:        O98/09/17
    Date last altered:   A98/09/18
    Owning B.U.:         USA

Abstract: CERTAIN DIAGNOSTIC TESTS HANG when USB ENABLED

SYMPTOM:

With USB enabled, certain tests will intermittently lock the system when USB legacy keyboard and mouse are enabled.

The tests that cause problems include: Utility - Read scan & the CPU tests.

PROBLEM ISOLATION AIDS:

•  The system is a Netfinity 7000 M10 server, Type 8680,  all models.
•  A USB Keyboard is connected to the server.
•  The system locks while running CPU Test of the System  Diagnostics.
•  The system locks while running Utility - Read scan of the  System Diagnostics.

WORKAROUND:

Before running diagnostics, it is necessary to disconnect the mouse from the system.

DETAILS:

The use of a mouse while running diagnostics with a USB Keyboard is not supported.

Please see the LEGAL  -  Trademark notice.
Feel free - send a   for any BUG on this page found - Thank you.