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IBM-AUSTRIA - PC-HW-Support 30 Aug 1999 |
NETFINITY 3500: OS/2 WARP SERVER SMP V4.0 INSTALL HANGS
Subject: NETFINITY 3500: OS/2 WARP SERVER SMP V4.0 INSTALL HANGS
New Netfinity server RETAIN TIP:
Record number: H164427
Device: D/T8644
Model: M
Hit count: UHC00000
Success count: USC0000
Publication code: PC50
Tip key:
Date created: O98/02/06
Date last altered: A98/08/19
Owning B.U.: USA
Abstract: NETFINITY 3500: OS/2 WARP SERVER SMP V4.0 INSTALL HANGS
SYMPTOM:
During installation of OS/2 Warp Server SMP v4.0 from
shrinkwrap, the System may Hang during installation of diskette #1.
PROBLEM ISOLATION AIDS:
All of the following must be true for this TIP to apply:
- The System is a Netfinity server 3500 type 8644 model
10U/10X/20U/20X/21U/21X/30U/30X
- The System's ethernet is disabled (this can be determined from
Setup & configuration utilities).
- The System hangs when OS/2 Warp Server SMP v4.0 is being
installed from shrinkwrap (See Symptom above).
FIX:
Go to the following URL and follow the Netfinity 3500 NOS
Installation Instructions for OS/2 Warp Server SMP v4.0.
http://www.pc.ibm.com/support
- click on "IBM Server Support"
- click on "Netfinity 3500" in the "select family" window
- click on "Software information" under "technical information"
- click on "Netfinity3500 - Installing OS/2 Warp Server SMP v4.0"
---------------------- OR -----------------------
- Install Warp 4.0 using ServerGuide 4.0.1 or later.
DETAIL: The problem is that OS/2 Warp uses interrupt 13 for SCSI
support during the beginning of the installation. This in
combination with the resources that the Ethernet Adapter uses
results in the above described symptom. The fix is to use the
SCSI Driver for the onboard SCSI Controller during the OS/2
installation which is accomplished using the diskettes described above.
NOTE: ServerGuide version 4.0.1 includes the correct SCSI driver
to resolve this issue.
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