Symptom-to-FRU Index (2614)

^{IBM-AUSTRIA - PC-HW-Support 30 Aug 1999}

Symptom-to-FRU Index (2614)

Symptom-to-FRU Index

The Symptom-to-FRU Index lists the symptoms and errors and the possible causes. The most likely cause is listed first.

NOTE: Perform the FRU replacement or actions in the sequence shown in the FRU/Action columns. If a FRU did not solve the problem, put the original part back in the computer. Do not replace a non-defective part.

This index can also be used to help you decide which FRUs to have available when servicing a computer.

For IBM devices not supported by the N45 diagnostics, see the manual for that device.

Symptom/Error	FRU/Action

No access to A or C drive after POST.	1. Ensure boot sequence is not set to 'Monitor'

CHECKSUM ERROR ! Bad image file.	1. Advanced Diagnostics diskette
ERROR occurred while reading file.
Device error during erasing process.	1. System Board

Device error during programming process.	1. DC-to-DC board
	2. System Board

DISK ERROR: Bad disk controller !	1. Check disk drive cable connection.
	2. Diskette Drive Cable

DISK ERROR: Cannot reset drive !	1. Verify drive installation.
	2. Diskette Drive
	3. System Board

DISK ERROR: CRC error !	1. Diskette
	2. Diskette Drive Cable
	3. Run Advanced Diagnostics to test drive.
	4. Diskette Drive
	5. System Board

DISK ERROR: Data Corrected !	1. If this message occurs regularly, see
	DISK ERROR: CRC error !

DISK ERROR: Disk not bootable !	1. Use a bootable diskette.
	2. For a hard disk, reinstall the operating system.
	3. Back up the hard disk, if possible, and run PREP
	to reinitialize the disk (see 'Running PREP').
	Reformat disk and install operating system.
	4. Hard Disk Drive

DISK ERROR: DMA overrun !	1. Diskette Drive
	2. System Board

DISK ERROR: Drive not ready !	1. Remove and reinsert diskette.
Verify the correct drive was specified.	2. Diskette Drive

DISK ERROR: Invalid address mark !	1. If the problem is a diskette:
	a. Copy any readable files to another diskette
	and reformat faulty diskette.
	If bad sectors are reported, discard the
	faulty diskette.
	b. Diskette
	c. Diskette Drive
	2. If the problem is a hard disk:
	a. Back up the hard disk, if possible, and run PREP
	to reinitialize the disk (see 'Running PREP').
	Reformat disk and install operating system.
	b. Hard Disk Drive

DISK ERROR: Invalid data read !	1. If the problem is a diskette:
	a. Copy any readable files to another diskette
	and reformat faulty diskette.
	If bad sectors are reported, discard the
	faulty diskette.
	b. Diskette
	c. Diskette Drive

	2. If the problem is a hard disk:
	a. Back up the hard disk, if possible, and run PREP
	to reinitialize the disk (see 'Running PREP').
	Reformat disk and install operating system.
	b. Hard Disk Drive

DISK ERROR: Must run SETUP to boot	1. Run Setup program to specify correct hard
from Winchester !	disk drive type.
	2. System Board

DISK ERROR: No bootable partitions	1. Retry the boot command syntax and verify a valid
	partition is selected using the DOS 'FDISK' command.
	2. Format partition and install operating system
	using the DOS 'FORMAT' command.

DISK ERROR: Sector not found !	1. If the problem is a diskette:
	a. Copy any readable files to another diskette
	and reformat faulty diskette.
	If bad sectors are reported, discard
	the faulty diskette.
	b. Diskette
	c. Diskette Drive

	2. If the problem is a hard disk:
	a. Back up the hard disk, if possible, and run PREP
	to reinitialize the disk (see 'Running PREP').
	Reformat disk and install operating system.
	b. Hard Disk Drive

DISK ERROR: Seek failure !	1. Copy any readable files to another diskette
	and format the faulty diskette.
	2. If bad sectors are reported, discard the
	faulty diskette.
	3. Diskette
	4. Diskette Drive
	5. System Board

ERROR: Bad configuration	1. Run Setup program to reconfigure.
information found in CMOS !	2. Backup Battery
	3. System Board

ERROR: Base memory size error:	1. Run Setup program to verify correct base memory size.
SETUP: XXXK	2. Run the Advanced Diagnostics Memory Test to check base memory.
ACTUAL: XXXK !	3. System Board

ERROR: Can't locate input file.	1. Correct Advanced Diagnostics diskette ?
	2. Advanced Diagnostics diskette

ERROR: CMOS memory failure !	1. Run Setup program to verify configuration.
	2. System Board

ERROR: CPU failure !	1. System Board

ERROR: Divide by zero !	1. Try another copy of the software, or have
	the customer contact the software manufacturer
	or dealer and report the problem.
	Unless this message occurs during the power-up
	sequence, the problem is with the software.
	2. Power-off computer, wait 15 seconds, then
	power-on computer. If the message reappears,
	replace system board.

ERROR: Extended memory size	1. Run Setup program to verify the extended RAM
error ! SETUP: XXXK ACTUAL: XXXXK	memory size matches the memory installed.
	2. Check the memory module installation.
	3. Run Advanced Diagnostics to test extended memory.
	If you cannot boot the computer, replace the
	system board and try again.
	If the tests identify an expansion memory module,
	replace it.
	If the tests identify a problem in the base memory,
	replace the system board.

ERROR: File too long for program buffers.	1. Correct Advanced Diagnostics diskette ?
	2. Advanced Diagnostics diskette

ERROR: File too long for ROM size	1. Correct Advanced Diagnostics diskette ?
	2. Advanced Diagnostics diskette

ERROR: File too short to fill ROM.	1. Correct Advanced Diagnostics diskette ?
	2. Advanced Diagnostics diskette

ERROR: Invalid command !	1. Retry the command.
	2. Try another copy of the software or have the
	customer contact the software manufacturer
	or dealer and report the problem.
	3. System Board

ERROR: Keyboard not responding or	1. Check keyboard connections.
not connected !	2. Keyboard
	3. System Board

ERROR: Memory parity failure !	1. Run Advanced Diagnostics Memory Test to
	check base and extended memory.
	2. Memory Module
	3. System Board

ERROR occurred while reading	1. Advanced Diagnostics diskette
Boot Sector.
ERROR occurred while reading	1. Advanced Diagnostics diskette
FAT table.
ERROR occurred while reading	1. Advanced Diagnostics diskette
root directory.
ERROR: Please replace the	1. If backup battery was recently replaced, run
backup battery	Setup program to configure computer.
	2. Backup Battery
	3. System Board

Error programming FLASH Device.	1. System Board
Retrying.
ERROR: RAM failure ! Address: XXXX	1. Inspect memory modules for proper installation.
	2. Swap the installed memory modules with known
	good modules.
	3. Memory Board
	4. System Board

ERROR: RAM failure !	1. Inspect the memory modules for proper installation.
SIMM module: XXXX	2. Swap the installed memory modules with known
	good modules.
	3. Memory Board
	4. System Board

ERROR: ROM checksum failure !	1. Power-off computer, wait 15 seconds, then
	power-on computer. If the message reappears,
	replace system board.

ERROR: System control processor failure	1. Power-off computer, wait 15 seconds,
	then power-on computer. If message reappears,
	replace system board.

ERROR: The image file is not for	1. Correct Advanced Diagnostics diskette ?
this machine.	2. Advanced Diagnostics diskette

ERROR: Timer interrupt failure !	1. Power-off computer, wait 15 seconds,
	then power-on computer.
	If message reappears, replace system board.

ERROR: Wild Hardware Interrupt.	1. Power-off computer, wait 15 seconds, then
	power-on computer. Rerun the program.
	2. If message reoccurs at the same place during
	operation of a program, it is probably software related.
	Have the customer contact the software manufacturer
	or dealer to report problem.
	3. System Board

Fatal Error, Cannot Continue !	1. Refer to first error message and follow instructions
	to resolve the problem.

File not found, try another diskette.	1. Try another Advanced Diagnostics diskette.

FLASH Device failure !	1. System Board
Device content has been corrupted.
High ROM Checksum Error ! Flash ROM	1. BIOS within the Flash ROM is corrupt.
needs to be reprogrammed	The NEWBIOS command will automatically be executed.
	See 'Updating Flash Memory'.

Low ROM Checksum Error ! Flash ROM	1. See 'Updating Flash Memory'
needs to be reprogrammed.
Non-maskable interrupt received !	2. If a software problem is suspected, have the customer
	contact the software manufacturer or dealer and report
	the problem.
	3. Run Advanced Diagnostics.
	4. AC Adapter

No system	1. Install the operating system.
	Refer to the operating system documentation for instructions.
	2. Retry the boot command syntax and verify a
	valid drive was selected.

Not a bootable partition	1. Retry the boot command syntax and make certain
	a valid partition was selected.
	2. Back up the hard disk, if possible, and run PREP
	to reinitialize the disk (see 'Running PREP'.)
	Reformat disk and install operating system.
	3. Hard Disk Drive

Overflow !	1. Power-off computer, wait 15 seconds,
	then power-on computer. If message reappears during
	power up, replace system board.
	2. If a software problem is suspected, try another copy
	of the program, or have the customer contact the
	software manufacturer or dealer and report the problem.

Password Security Violation:	1. Power-off computer, wait 15 seconds, then
System Shutdown	power-on the computer.
	2. Retry the password. If password is unknown, clear the
	password (see 'Power-on Password').

Program verify failure.	1. System Board

Remove diskette and insert again,	1. Try another Advanced Diagnostics diskette.
otherwise reboot.	2. System Board

Retries exhausted, please remove diskette.	1. Try another Advanced Diagnostics diskette.
	2. System Board

Slush BIOS Checksum Error !	1. System Board

Slush RAM Data Error !	1. System Board

Slush Video Checksum Error !	1. System Board

Wild Interrupt !	1. Power-off computer, wait 15 seconds, then
	power-on computer. Rerun the program.
	2. If the message reoccurs at the same place during the
	operation of a program, it is probably software related.
	Have the customer contact the software manufacturer or
	dealer to report problem.
	3. If the message reoccurs randomly, run Advanced Diagnostics.
	Replace any faulty assemblies.

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