Checkout Guide (3547)

^{IBM-AUSTRIA - PC-HW-Support 30 Aug 1999}

Checkout Guide (3547)

Checkout Guide

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only IBM products. Non-IBM products, prototype cards, or modified options can give false errors and invalid system responses.

When the Problem Determination Procedure in the operation manual that is supplied with the adapter or device says “Have the system unit serviced“, this means the computer and SelectaDock Docking System.

Obtain the failing symptoms in as much detail as possible.
Verify the symptoms by attempting to recreate the failure by running the diagnostic test or by repeating the same operation.
NOTE: To run the diagnostics, refer to 'How to Run the Diagnostics'.
Use the following table with the verified symptom to determine which page to go to. Search the symptoms column and find the description that best matches your symptom, then go to the page shown in the Go to column.

Symptoms (Verified) Go to Power failure. (The power indicator does not go on or stay on.) 'Power Supply'. POST does not complete. No beeps/error code are indicated. 'Symptom-to-FRU Index', and then use the 'No Beep Symptoms' table. POST beeps, but no error codes are displayed. 'Symptom-to-FRU Index', and then use the 'Beep Symptoms' table. POST detected an error and displayed numeric error codes. 'Symptom-to-FRU Index', and then use the 'Numeric Error Codes' table. The diagnostic test detected an error and displayed an FRU code. 'Diagnostic Error Codes'. The configuration is not the same as the installed devices. 'Checking the Installed Devices List'. Other symptoms (such as LCD display problems) 'Symptom-to-FRU Index', and then use the other symptom table. Symptoms cannot be recreated. (Intermittent problems) Use the customer reported symptoms and go to 'Symptom-to-FRU Index'.

Symptoms (Verified)	Go to
Power failure. (The power indicator does not go on or stay on.)	'Power Supply'.
POST does not complete. No beeps/error code are indicated.	'Symptom-to-FRU Index', and then use the 'No Beep Symptoms' table.
POST beeps, but no error codes are displayed.	'Symptom-to-FRU Index', and then use the 'Beep Symptoms' table.
POST detected an error and displayed numeric error codes.	'Symptom-to-FRU Index', and then use the 'Numeric Error Codes' table.
The diagnostic test detected an error and displayed an FRU code.	'Diagnostic Error Codes'.
The configuration is not the same as the installed devices.	'Checking the Installed Devices List'.
Other symptoms (such as LCD display problems)	'Symptom-to-FRU Index', and then use the other symptom table.
Symptoms cannot be recreated. (Intermittent problems)	Use the customer reported symptoms and go to 'Symptom-to-FRU Index'.

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