 |
Overview | |
Europe Contact Numbers |
|
International Dialing Codes | |
Asia and Other Regions Contact Numbers |
|
Americas Contact Numbers |
|
Overview | |
Europe Contact Numbers |
|
International Dialing Codes | |
Asia and Other Regions Contact Numbers |
|
Americas Contact Numbers |
When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following sections. "International Dialing Codes" provides the various codes required to make long-distance and international calls. "Americas Contact Numbers," "Europe Contact Numbers," and "Asia and Other Regions Contact Numbers" provide local telephone numbers, area codes, toll-free numbers, and E-mail addresses, if applicable, for each department or service available in various countries around the world.
If you are making a direct-dialed call to a location outside of your local telephone service area, determine which codes to use (if any) in "International Dialing Codes," in addition to the local numbers provided in the other sections.
For example, to place an international call from Paris, France to Bracknell, England, dial the international access code for France followed by the country code for the U.K., the city code for Bracknell, and then the local number as shown in the following illustration:
To place a long-distance call within your own country, use area codes instead of international access codes, country codes, and city codes. For example, to call Paris, France from Montpellier, France, dial the area code plus the local number as shown in the following illustration:
The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol. If you need assistance in determining which codes to use, contact a local or an international operator.
 |
NOTES: Toll-free numbers are for use only
within the country for which they are listed. Area codes are most often used to call long
distance within your own country (not internationally)—in other words, when
your call originates in the same country you are calling. Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. |
Click a listed country to obtain the appropriate contact numbers.
Country (City) |
International Access Code |
Country Code |
City Code |
Australia (Sydney) |
0011 |
61 |
2 |
Austria (Vienna) |
900 |
43 |
1 |
Belgium (Brussels) |
00 |
32 |
2 |
| Brazil | 0021 | 55 | 51 |
— |
673 |
— |
|
Canada (North York, Ontario) |
011 |
— |
Not required |
Chile (Santiago) |
— |
56 |
2 |
China (Xiamen) |
— |
86 |
592 |
Czech Republic (Prague) |
00 |
420 |
2 |
Denmark (Horsholm) |
009 |
45 |
Not required |
Finland (Helsinki) |
990 |
358 |
9 |
France (Paris) (Montpellier) |
00 |
33 |
(1) (4) |
Germany (Langen) |
00 |
49 |
6103 |
001 |
852 |
Not required |
|
Ireland (Bray) |
16 |
353 |
1 |
Italy (Milan) |
00 |
39 |
2 |
Japan (Kawasaki) |
001 |
81 |
44 |
Korea (Seoul) |
001 |
82 |
2 |
00 |
352 |
— |
|
— |
853 |
Not required |
|
Malaysia (Penang) |
00 |
60 |
4 |
Mexico (Colonia Granada) |
95 |
52 |
5 |
Netherlands (Amsterdam) |
00 |
31 |
20 |
00 |
64 |
— |
|
Norway (Lysaker) |
095 |
47 |
Not required |
Poland (Warsaw) |
011 |
48 |
22 |
Singapore (Singapore) |
005 |
65 |
Not required |
South Africa (Johannesburg) |
09/091 |
27 |
11 |
Spain (Madrid) |
07 |
34 |
91 |
Sweden (Upplands Vasby) |
009 |
46 |
8 |
Switzerland (Geneva) |
00 |
41 |
22 |
002 |
886 |
— |
|
001 |
66 |
— |
|
U.K. (Bracknell) |
010 |
44 |
1344 |
U.S.A. (Austin, Texas) |
011 |
1 |
Not required |
Country (City) |
Department Name or Service |
Area Code |
Local
Number or |
| Brazil | Sales, Customer Support, Technical Support | toll free: 0800 90 3355 | |
Canada NOTE: Customers in Canada call the U.S.A. for access to TechConnect BBS. |
Automated Order-Status System |
|
toll free: 1-800-433-9014 |
AutoTech (Automated technical support) |
|
toll free: 1-800-247-9362 |
|
Customer Care (From outside Toronto) |
|
toll free: 1-800-387-5759 |
|
Customer Care (From within Toronto) |
416 |
758-2400 |
|
Customer Technical Support |
|
toll free: 1-800-847-4096 |
|
Sales (Direct Sales—from outside Toronto) |
|
toll free: 1-800-387-5752 |
|
Sales (Direct Sales—from within Toronto) |
416 |
758-2200 |
|
Sales (Federal government, education, and medical) |
|
toll free: 1-800-567-7542 |
|
Sales (Major Accounts) |
|
toll free: 1-800-387-5755 |
|
TechConnect BBS (Austin, Texas, U.S.A.) |
512 |
728-8528 |
|
TechFax |
|
toll free: 1-800-950-1329 |
|
Chile NOTE: Customers in Chile call the U.S.A. for sales, customer, and technical assistance |
Sales, Customer Support, and Technical Support |
|
toll free: 1230-020-4823 |
Latin America NOTE: Customers in Latin America call the U.S.A. for sales, customer, and technical assistance. |
Customer Technical Support (Austin, Texas, U.S.A.) |
512 |
728-4093 |
Customer Service (Austin, Texas, U.S.A.) |
512 |
728-3619 |
|
Fax (Technical
Support and Customer Service) |
512 |
728-3883 |
|
Sales (Austin, Texas, U.S.A.) |
512 |
728-4397 |
|
SalesFax (Austin, Texas, U.S.A.) |
512 |
728-4600 |
|
Mexico NOTE: Customers in Mexico call the U.S.A. for access to the Automated Order-Status System and AutoTech. |
Automated Order-Status System (Austin, Texas, U.S.A.) |
512 |
728-0685 |
AutoTech (Automated technical support) (Austin, Texas, U.S.A.) |
512 |
728-0686 |
|
Customer Technical Support |
525 |
228-7870 |
|
Sales |
525 |
228-7811 |
|
Customer Service |
525 |
228-7878 |
|
Main |
525 |
228-7800 |
|
U.S.A. |
Automated Order-Status System |
|
toll free: 1-800-433-9014 |
AutoTech (Automated technical support) |
|
toll free: 1-800-247-9362 |
|
Dell Home and Small Business Group: |
|||
Customer Technical Support (Return Material Authorization Numbers) |
|
toll free: 1-800-624-9896 |
|
Customer
Service |
|
toll free: 1-800-624-9897 |
|
National Accounts (systems purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]): |
|||
Customer Service and Technical Support (Return Material Authorization Numbers) |
|
toll free: 1-800-822-8965 |
|
Public Americas International (systems purchased by governmental agencies [local, state, or federal] or educational institutions): |
|||
Customer Service and Technical Support (Return Material Authorization Numbers) |
|
toll free: 1-800-234-1490 |
|
Dell Sales |
|
toll free:
1-800-289-3355 |
|
Spare Parts Sales |
|
toll free: 1-800-357-3355 |
|
DellWare™ |
|
toll free: 1-800-753-7201 |
|
DellWare FaxBack Service |
512 |
728-1681 |
|
Fee-Based Technical Support |
|
toll free: 1-800-433-9005 |
|
Sales (Catalogs) |
|
toll free: 1-800-426-5150 |
|
Fax |
|
toll free: 1-800-727-8320 |
|
TechFax |
|
toll free: 1-800-950-1329 |
|
TechConnect BBS |
512 |
728-8528 |
|
| Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired |
|
toll free:
1-877-DELLTTY |
|
Switchboard |
512 |
338-4400 |
|
Country (City) |
Department Name or Service |
Area Code |
Local
Number or |
Austria NOTE: Customers in Austria call Langen, Germany for Technical Support and Customer Care. |
Switchboard |
01 |
491 040 |
| Home/Small Business Sales | 01 | 795676-02 | |
| Home/Small Business Sales Fax | 01 | 795676-05 | |
| Home/Small Business Customer Care | 01 | 795676-03 | |
| Preferred Accounts/Corporate Customer Care | 0660-8056 | ||
| Home/Small Business Technical Support | 01 | 795676-04 | |
| Preferred Accounts/Corporate Technical Support | 0660-8779 | ||
Web site: support.euro.dell.com/at |
|
|
|
E-mail: tech_support_germany@dell.com |
|
|
|
Belgium (Brussels) |
Technical Support |
02 |
481 92 88 |
Customer Care |
02 |
481 91 19 |
|
Home/Small Business Sales |
|
toll free: 0800 16884 |
|
Corporate Sales |
02 |
481 91 00 |
|
Fax |
02 |
481 92 99 |
|
Switchboard |
02 |
481 91 00 |
|
Web site: support.euro.dell.com/be |
|
|
|
E-mail: tech_be@dell.com |
|
|
|
Czech Republic |
Technical Support |
02 |
22 83 27 27 |
Customer Care |
02 |
22 83 27 11 |
|
Fax |
02 |
22 83 27 14 |
|
TechFax |
02 |
22 83 27 28 |
|
Switchboard |
02 |
22 83 27 11 |
|
Web site: support.euro.dell.com/cz |
|
|
|
E-mail: czech_dell@dell.com |
|
|
|
Denmark NOTE: Customers in Denmark call Sweden for fax technical support. |
Technical Support |
|
45170182 |
Customer Care |
|
45170181 |
|
Switchboard |
|
45170100 |
|
Fax Technical Support (Upplands Vasby, Sweden) |
|
859005594 |
|
Fax Switchboard |
|
45170117 |
|
Web site: support.euro.dell.com/dk |
|
|
|
E-mail: den_support@dell.com |
|
|
|
Finland
|
Technical Support |
09 |
253 313 60 |
| Technical Support Fax | 09 |
253 313 81 |
|
Customer Care |
09 |
253 313 61 |
|
Fax |
09 |
253 313 99 |
|
Switchboard |
09 |
253 313 00 |
|
Web site: support.euro.dell.com/fi |
|
|
|
E-mail: fin_support@dell.com |
|||
France |
Technical Support |
0803 |
387 270 |
Customer Care (Paris) |
01 |
47 62 68 92 |
|
Customer Care (Montpellier) |
04 |
67 06 61 96 |
|
TechConnect BBS (Montpellier) |
04 |
67 22 53 04 |
|
Fax (Montpellier) |
04 |
67 06 60 07 |
|
Switchboard (Paris) |
01 |
47 62 69 00 |
|
Switchboard (Montpellier) |
04 |
67 06 60 00 |
|
Web site: support.euro.dell.com/fr |
|
|
|
E-mail: web_fr_tech@dell.com |
|
|
|
Germany |
Technical Support |
06103 |
971-200 |
| Technical Support Fax | 06103 |
971-222 |
|
| Home/Small Business Customer Care | 06103 |
971-530 |
|
| Corporate Customer Care | 06103 |
971-560 |
|
| Preferred Accounts Customer Care | 06103 |
971-420 |
|
TechConnect BBS |
06103 |
971-666 |
|
Switchboard |
06103 |
971-0 |
|
Web site: http://www.dell.de/support |
|
|
|
E-mail: tech_support_germany@dell.com |
|
|
|
Ireland NOTE: Customers in Ireland call the U.K. for Home/Small Business customer assistance. |
Technical Support |
|
1-850-543-543 |
Customer Care |
01 |
204 4026 |
|
Home/Small Business Customer Care (Bracknell, U.K.) |
|
0870 906 0010 |
|
Sales |
|
1-850-235-235 |
|
SalesFax |
01 |
286 2020 |
|
Fax |
01 |
286 6848 |
|
TechConnect BBS |
01 |
204 4711 |
|
TechFax |
01 |
204 4708 |
|
Switchboard |
01 |
286 0500 |
|
Web site: support.euro.dell.com/ie |
|
|
|
E-mail: dell_direct_support@dell.com |
|
|
|
Italy |
Technical Support |
2 |
57782.690 |
Customer Care |
2 |
57782.555 |
|
Sales |
2 |
57782.411 |
|
Fax |
2 |
57503530 |
|
Switchboard |
2 |
57782.1 |
|
Web site: support.euro.dell.com/it |
|
|
|
E-mail: support_italy@dell.com |
|
|
|
|
NOTE: Customers in Luxembourg call Belgium for sales, customer, and technical assistance. |
Technical Support (Brussels, Belgium) |
02 |
481 92 88 |
Home/Small Business Sales (Brussels, Belgium) |
|
toll free: 080016884 |
|
Corporate Sales (Brussels, Belgium) |
02 |
481 91 00 |
|
Customer Care (Brussels, Belgium) |
02 |
481 91 19 |
|
Switchboard (Brussels, Belgium) |
02 |
481 91 00 |
|
Fax (Brussels, Belgium) |
02 |
481 92 99 |
|
Web site: support.euro.dell.com/be |
|
|
|
E-mail: tech_be@dell.com |
|
|
|
Netherlands |
Technical Support |
020 |
581 8838 |
| Customer Care | 020 |
581 8740 |
|
Home/Small Business Sales |
|
toll free: 0800-0663 |
|
Home/Small Business SalesFax |
020 |
682 7171 |
|
Corporate Sales |
020 |
581 8818 |
|
Corporate SalesFax |
020 |
686 8003 |
|
Fax |
020 |
686 8003 |
|
Switchboard |
020 |
581 8818 |
|
Web site: support.euro.dell.com/nl |
|
|
|
Norway NOTE: Customers in Norway call Sweden for fax technical support. |
Technical Support |
|
671 16882 |
Customer Care |
|
671 16881 |
|
Switchboard |
|
671 16800 |
|
Fax Technical Support (Upplands Vasby, Sweden) |
|
590 05 594 |
|
Fax Switchboard |
|
671 16865 |
|
Web site: support.euro.dell.com/no |
|
|
|
E-mail: nor_support@dell.com |
|
|
|
Poland |
Technical Support |
22 |
60 61 999 |
Customer Care |
22 |
60 61 999 |
|
Sales |
22 |
60 61 999 |
|
Switchboard |
22 |
60 61 999 |
|
Fax |
22 |
60 61 998 |
|
Web site: support.euro.dell.com/pl |
|
|
|
E-mail: pl_support@dell.com |
|
|
|
Spain |
Technical Support |
|
902 100 130 |
Corporate Customer Care |
|
902 118 546 |
|
Home/Small Business Customer Care |
|
902 118 540 |
|
TechConnect BBS |
91 |
329 33 53 |
|
Corporate Sales |
|
902 100 185 |
|
Home/Small Business Sales |
|
902 118 541 |
|
Switchboard |
91 |
722 92 00 |
|
Web site: support.euro.dell.com/es |
|
|
|
E-mail: es_support@dell.com |
|
|
|
Sweden |
Technical Support |
08 |
590 05 199 |
Customer Care |
08 |
590 05 169 |
|
Fax Technical Support |
08 |
590 05 594 |
|
Sales |
08 |
590 05 185 |
|
Web site: support.euro.dell.com/se |
|
|
|
E-mail: swe_support@dell.com |
|
|
|
Switzerland |
Technical Support |
|
0844 811 411 |
Customer Care |
|
0848 802 802 |
|
Switchboard |
022 |
799 01 01 |
|
Fax |
022 |
799 01 90 |
|
Web site: support.euro.dell.com/ch |
|
|
|
E-mail: swisstech@dell.com |
|
|
|
U.K. |
Technical Support |
|
0870-908-0800 |
Corporate Customer Care |
01344 |
720206 |
|
Home/Small Business Customer Care |
|
0870-906-0010 |
|
TechConnect BBS |
|
0870-908-0610 |
|
Sales |
01344 |
720000 |
|
AutoFax |
|
0870-908-0510 |
|
Web site: support.euro.dell.com/uk |
|
|
|
E-mail: dell_direct_support@dell.com |
|
|
Country (City) |
Department Name or Service |
Area Code |
Local
Number or |
Australia |
Customer Technical Support (Dell™ Dimension™ systems only) |
|
1-300-65-55-33 |
Customer Technical Support (Other systems) |
|
toll free: 1-800-633-559 |
|
Customer Care |
|
toll free: 1-800-819-339 |
|
Corporate Sales |
|
toll free: 1-800-808-385 |
|
Transaction Sales |
|
toll free: 1-800-808-312 |
|
Fax |
|
toll free: 1-800-818-341 |
|
|
NOTE: Customers in Brunei call Malaysia for customer assistance. |
Customer Technical Support |
|
810 4966 |
Customer Service |
|
810 4949 |
|
Transaction Sales |
|
810 4955 |
|
China |
Customer Service |
|
toll free: 800 858 2437 |
Sales |
|
toll free: 800 858 2222 |
|
|
NOTE: Customers in Hong Kong call Malaysia for customer assistance. |
Technical Support |
|
toll free: 800 96 4107 |
Customer Service (Penang, Malaysia) |
|
810 4949 |
|
Transaction Sales |
|
toll free: 800 96 4109 |
|
Corporate Sales |
|
toll free: 800 96 4108 |
|
Japan |
Technical Support |
|
toll free: 0088-22-7890 |
| Technical Support (Server) |
|
toll free: 0120-1984-35 |
|
| Technical Support (Dimension and Inspiron™) |
|
toll free: 0120-1982-56 |
|
| Technical Support (WorkStation, OptiPlex™, and Latitude™) |
|
toll free: 0120-1984-39 |
|
| Y2K Support | 044 |
556-4298 |
|
Customer Care |
044 |
556-4240 |
|
Direct Sales |
044 |
556-3344 |
|
Commercial Sales |
044 |
556-3430 |
|
| Faxbox Service | 03-5972-5840 |
||
Switchboard |
044 |
556-4300 |
|
Korea NOTE: Customers in Korea call Malaysia for customer assistance. |
Technical Support |
|
toll free: 080-200-3800 |
Transaction Sales |
|
toll free: 080-200-3600 |
|
Corporate Sales |
|
toll free: 080-200-3900 |
|
Customer Service (Penang, Malaysia) |
|
810 4949 |
|
Fax |
|
394 3122 |
|
Switchboard |
|
287 5600 |
|
|
NOTE: Customers in Macau call Malaysia for customer assistance. |
Technical Support |
|
toll free: 0800 582 |
Customer Service (Penang, Malaysia) |
|
810 4949 |
|
Transaction Sales |
|
toll free: 0800 581 |
|
Malaysia |
Technical Support |
|
toll free: 1 800 888 298 |
Customer Service |
04 |
810 4949 |
|
Transaction Sales |
|
toll free: 1 800 888 202 |
|
Corporate Sales |
|
toll free: 1 800 888 213 |
|
Technical Support |
0900 51010 |
||
Technical Support (Other systems) |
|
0800 446 255 |
|
Customer Service |
|
0800 444 617 |
|
Sales |
|
0800 441 567 |
|
Fax |
|
0800 441 566 |
|
Singapore NOTE: Customers in Singapore call Malaysia for customer assistance. |
Technical Support |
|
toll free: 800 6011 051 |
Customer Service (Penang, Malaysia) |
04 |
810 4949 |
|
Transaction Sales |
|
toll free: 800 6011 054 |
|
Corporate Sales |
|
toll free: 800 6011 053 |
|
South Africa (Johannesburg) |
Technical Support |
011 |
709 7710 |
Customer Care |
011 |
709 7710 |
|
Sales |
011 |
706 7700 |
|
Fax |
011 |
709 0495 |
|
Switchboard |
011 |
709 7700 |
|
Web site: support.euro.dell.com/za |
|
|
|
E-mail: dell_za_support@dell.com |
|
|
|
Southeast
Asian/Pacific Countries |
Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) |
|
60 4 810-4810 |
|
NOTE: Customers in Taiwan call Malaysia for customer assistance. |
Technical Support |
|
toll free: |
Customer Service (Penang, Malaysia) |
|
810 4949 |
|
Transaction Sales |
|
toll free: |
|
Corporate Sales |
|
toll free: |
|
|
NOTE: Customers in Thailand call Malaysia for customer assistance. |
Technical Support |
|
toll free: 0880 060 07 |
Customer Service (Penang, Malaysia) |
|
810 4949 |
|
Sales |
|
toll free: 0880 060 06 |