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Maintenance & Service Guide
Presario 1200 Series
Models: 1255, 1257, 1260, 1262, 1266, and 1267

 | Home Page | Notice | Preface | Product Description | Troubleshooting  
Illustrated Parts Catalog
Removal & Replacement Procedures | Specifications
Pin Assignments
| Battery Pack Operations


Solving PC Card Problems

Some common causes and solutions for PC Card problems are listed in the following table.

Solving PC Card Problems

Problem Probable Cause Solution(s)
When turned on, the computer does not beep when a PC Card is inserted. Card is not inserted properly.

PC Card beeps are disabled.

Ensure the card is inserted in the correct orientation.

Double-click the PC Card icon in the Control Panel, click the Global Settings tab, the enable PC Card sound effects.

  Speaker is turned off or volume is turned down. Press volume buttons to turn the speaker on, then increase the volume.
  PC Card drivers are not installed. Double click the Add New Hardware icon in the Control Panel for installation instructions.

If PC Card or drivers are not compatible with Windows, install drivers and use the PC Card in MS-DOS mode.

  Card or card driver is not supported. Contact your Compaq authorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms.
PC Card modem, fax, or network card does not work. Card is not fully inserted into the slot or is not inserted properly. Ensure the card is inserted in the correct orientation.
  Telephone cord is not plugged in all the way. Check and secure telephone connection.
  Necessary drivers are not installed (turned on). Install drivers.
PC Card modem or fax card does not work. You are trying to access the card using the wrong COM port. See Specifications to verify COM port.
  The card conflicts with a serial device. See Specifications to verify address.
  The card is not supported. Use supported cards only.
Modem network PC Card does not work. Network driver is not installed or is not set up properly. Install driver.
  Telephone cord is not properly connected. Verify telephone connection.
Memory or storage card does not work. SRAM and flash memory cards require the memory card driver to be loaded (turned on).

Flash memory cards require the Microsoft FlashFile System to be loaded.

Hard drives on flash mass storage cards require the PC Card ATA driver to be loaded.

Install driver.
  You are trying to access the hard drive card using the wrong drive letter. Double-click My Computer to verify the drive letter assigned to the card.
  The card is not
supported.
Contact your Compaq authorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms.

Solving Power Problems

Also see "Solving Battery and Battery Gauge Problems" in this section.

 

Solving Power Problems

Problem

Probable Cause

Solution(s)
Computer won't turn on and battery pack is not inserted. Computer is not connected to a power source.

Power cords to the external
power source are unplugged.

Insert battery or connect an external power source.

Ensure that power cords connecting the computer and the external power source are plugged in properly.

  Power adapter is defective. Replace AC Adapter and restart.
Computer turned off while it was left unattended and the power icon is off. System board is defective. Replace the system board.
System initiated Hibernation due to a critical low-battery condition. Replace the battery pack with a fully charged battery pack or connect the computer to an external power source. Then turn on the computer.
System initiated Hibernation after a preset timeout. Turn on the computer.

 

Solving Printer Problems

If you experience problems printing, run a printer self-test. Refer to the documentation provided with your printer for instructions. If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application documentation.

Solving Printer Problems

Problem Probable Cause Solution(s)
Printer will not turn on. The signal cable may not be connected properly, or the printer is unplugged.

Ensure that the signal cable is properly connected and that the power cord is connected to the electrical outlet.

Printer will not print. Printer is not turned on or is off line. Turn the printer on and set it to on line.
The device drivers for your application are not installed. Refer to the printer documentation to install the correct printer driver.
Printer that is set up for a network is not connected to the network. Connect the printer to the network.
Printer cable is too long, unshielded, or defective. Replace the cable.
Paper tray is empty. Fill the paper tray with paper and set the printer to online.

Printer prints garbled information.

Correct printer drivers are not installed. Refer to the printer documentation to install the correct printer driver.
Cable is not connected properly. Ensure that the printer signal cable is properly connected to the computer.
Cable is defective. Replace the printer cable and retest.

 

Solving Touch Pad/Pointing Device Problems

Some common causes and solutions for Touch Pad/pointing device problems are listed in the following table.

Solving Touch Pad/Pointing Device Problems

Problem

Cause

Solution(s)

Touch Pad or mouse does not work.

Incorrect or no device driver is installed.

Install the device driver and add to the AUTOEXEC.BAT file or CONFIG.SYS file.

 

The device driver is not installed in Windows.

Install the Touch Pad/mouse driver in Windows.

External mouse does not work.

Mouse is not securely connected or is connected to an incorrect external connector.

Ensure that the mouse is securely connected to the appropriate external connector.

Touch Pad or mouse does not work even though the device is enabled in Windows.

Mouse is not enabled.

Enter MOUSE at the system prompt to activate the mouse device driver.

 

 

Add a line in the AUTOEXEC.BAT file to automatically activate the mouse device driver each time computer is turned on or restarted.

 

Cable not properly seated in Touch Pad board.

Reseat cable.

 

Defective Touch Pad board.

Replace Touch Pad board.

 

Defective system board.

Replace system board.

 

Device driver is not correctly installed in Windows.

Install the appropriate device driver in Windows.

Cursor skips or moves abnormally when using the Touch Pad.

The Touch Pad needs to be cleaned.

Clean the Touch Pad with a cloth dampened with alcohol or an ammonia-based glass cleaner. Wipe up liquid with a dry cloth.

 
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